CO
Claire O
Active since Dec 2020
31
Reviews
0
Industries
Reviews
31 reviews24 months ago
Terrible service/management
Highly frustrating when a bunch of items on the menu are not available - including BREAD ROLLS FOR BURGERS!! If the waitress had told us when we first arrived, we’d have had the opportunity to decide to stay or go elsewhere but instead we were told after our orders were placed, that bread rolls had run out - burgers were being served on slices of bread! And having placed 2 orders for the pork belly, 15mins later we were told only one portion was left and that we “must choose something else”. This is just poor management. The least you can do is inform your staff immediately so that expectations are managed. Also when the kitchen closed, the staff immediately began to pack away cushions from seats, blankets etc.. whilst 75% of restaurant were still trying to enjoy their meal. What has happened to hospitality and customer service being a priority. Without happy customers there is no business. Best to sort these things out before you find you’ve moved too far from the mark to come back.
0 replies
24 months ago
Poor service; No MR D follow through, yet good food.
The Rock has really delicious food, however their service is very weak! I’ve made a few bookings asking for specific seating which was confirmed only to arrive in the day and there is no note of it - we’ve had to accept what’s then available. The prices are on the high end so more is expected. As for ordering from MR D - FORGET IT!! Every time I’ve tried they reject the order. Worse still, they accept and then reject it 30mins later. Why have your food available on Mr D if you cannot produce the goods?? It’s highly frustrating and does nothing good for your reputation! Pull out of Mr D please and spare us the disappointment and effort- also considering the payment comes off the customers account and then must be used as a credit for other restaurants that can produce the goods advertised. So much potential but management is clearly weak.
0 replies
28 months ago
Great option and good service
Payflex offers a great payment option which makes purchases more affordable at no extra expense. Recently a store double debited me when it seems the internet signal was slow… I noticed this and reported it to Payflex - Pricilla was most helpful resolving it with the store and getting me a refund for the duplicate payments. Very happy with this service and product. The app is also easy to use and helpful.
129 replies
28 months ago
Absolutely incredible brand!
I’ve purchased a number of products online and the experience is always a pleasure! Their products are always top drawer! The items come beautifully packaged and well protected in the boxes and the delivery timeframe is great. Plus - their sales are an incredible saving!! Love this brand!
0 replies
28 months ago
Excellent online shopping experience & products
I have ordered many products online numerous times and the items are always shipped and packaged beautifully and I usually get great online specials. I love love love the products! They are unique, excellent quality and beautifully packaged.
0 replies
28 months ago
Excellent customer service, pre and post!
I have only ever had a great experience with Takealot. Yes, I have had products that have been sub-par- but I’ve requested to return them via the app and they’ve been collected and either replaced or refunded without any fuss. I feel very confident ordering products even when I’m unsure as to the quality, as I know that if I am unhappy, I can easily request collection and refund. Majority of the time I have found excellent deals, speedy delivery and super easy, hassle free customer service. I will continue to use Takealot on a very regular basis!
0 replies
28 months ago
BAD BEYOND BELIEF!
It’s been more than a month now since that horrific hail storm in Jhb.. I was hoping that by now I would be able to put a more positive review of Absa insurance following my complaint here on Hello Peter a month ago.. but alas. My complaint did indeed get some attention - I was allocated an internal claims assessor- which should’ve been the case from the start was of me logging a claim. The assessor and I decided that I would source my own contractors for the varied & extensive repair work that needed to be done, since Absa’s assessors turned out to be useless. I have spent hours on the phone; showing contractors around the house and sending quotes; making follow up calls and sending emails to Absa over the past month… all of this of course is supposed to be what THEY do in exchange for our monthly premiums!!!! At this point - I’ve submitted all my quotes - of which 3 were rejected due to supposed ‘wear and tear’ prior to the hail storm… Question: If you had a crack in your wall prior to a hail storm and then post the storm you had a crack and multiple other damages does that render your claim null and void?? Surely you are able to claim for the damage caused by the storm, apart from the precious wear and tear that has now left your property worse off? Am I just unrealistic? Anyhow - having submitted all these quotes and a decision having been made by the assessor as to the amount we will be paid out, I have had to make 3 phone calls to the call centre (!!), plus I have sent 3 emails - (none of which have been rep**** to) and finally after all this we were sent a claim settlement form 2 days ago - we signed and sent it right back and here we still sit and wait for the payment to be made. I will be on the phone to the call centre again in the morning to find out when we will be paid and to request a breakdown of what we have actually been paid out for. This is just the most useless service and horrific experience! All contractors are now closing and the only work we’ve had attended to at this point is our roof, which Absa did approve after I made a fuss. We will spend the rest of our holidays in a house that is damaged and in disrepair in so many areas from the storm - one example - we haven’t had a working heat pump to the geyser for 4 weeks now (just one issue).. Happy holidays, thanks Absa :( The existing damage will only get worse in the weeks ahead as the rains continue .. SUCH A LONG STORY, TO SAY - STAY AWAY FROM ABSA!!!! They are a complete rip! Will take your money and will hide when you need the services for which you pay month in and out!
129 replies
29 months ago
Excellent service
Excellent service, professional, competent and extremely pleasant to deal with! Thank you!
0 replies
29 months ago
DO NOT USE ABSA - ABSOLUTELY SHOCKING CUSTOMER SERVICE!
Had to open a claim after the insane hail storm 2 weeks ago. I opened it on the Wed morning after not getting through on the Tuesday after the storm. Our house is wrecked in so many ways! The first assessor they sent came on the Friday and the second the following Monday. After so many phone calls and over an hour spent on hold with their awful music, I’m still waiting for Absa to obtain the assessment from HIMCO (their middle man) which seems terrible too. They say hopefully they’ll receive it from HIMCO today, after which it has to go to their internal assessor… and on it goes… of course you can only speak to the poor call Centre agents - the person supposedly handling our claim is no where to be heard from! I had Roof Surgeon come out to assess the roof damage alone, which is over R25k. Their detailed assessment and quote came within hours - they warned that if there is another storm or even rain, the damage will be worsened and we’ll have leaks etc. I told this to Absa but what do they care. Contractors are about to close soon and here we sit waiting!!!! This is the MOST frustrating experience and worst customer service to date. I cannot wait until this is over to move my insurance, my bond and my cheque, credit and savings account which I’ve had with Absa since around 2001. Absa doesn’t seem to understand that a terrible experience with their insurance equals a terrible experience with the entire brand!
216 replies
29 months ago
Excellent experience with my furniture purchases
I’ve bought 2 couches and a rug over the past year and both times the experience has been great. The most recent couch is a second purchase of the one I bought last year - only bigger. I got it on a Black Friday sale and was delivered within days. Excellent customer service; the delivery men were very presentable and polite and the couch is on mint condition. Very happy customer!
72 replies
Review Distribution
5 Star
10 (32.25806451612903%)
4 Star
2 (6.451612903225806%)
3 Star
3 (9.67741935483871%)
2 Star
2 (6.451612903225806%)
1 Star
14 (45.16129032258065%)