ST
Sonia T
Active since Dec 2020
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
Do not invest in DStv.. SO many better services that offer more.
After getting no help through consultants and getting absolutely standard replies on my bad reviews I had a call by a lady at the most inopportune time. I told her I couldn’t speak now and that was the last I heard. I cannot recommend a company that takes over R1000 monthly, tells you to buy a R3000 decoder and then offers the worse assistance ever.
53 replies
21 months ago
DStv is a complete waste of money, no competent customer service and no will to assist.
Nearly a week since i posted a really bad review, only service consultant that can help the one trying to sell insurance for my new decoder. I did receive a reply on Hellopeter.com We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. I see that this is the reply they give to every single complaint. But, until today no follow up. Sadly I paid for a new ultra decoder and i signed up and paid for the premium package for a year. Be sure that I will cancel when it has run out. Be aware before signing up, for that price you can get 10 other packages and you will actually get value for money.
56 replies
21 months ago
Multichoice deserves to loose its clients
I have a fully paid up DStv premium and I cannot get Showmax! I have spent some 3 hours on the phone with you on 012 422 2222 after some 10 minuits the line goes dead. I have called this numerous times 7 times, I have identified myself 7 times. On your suggestion i have deleted and reloaded the myDStv app 3 times, i have logged in through my browser 2 times, i have rebooted my computer more than 10 times.I have rebooted the new decoder Several times. I have reset the password 3 times. I have given you a second email address.. it was recorded. I have purchased a new Decoder and set it up . I still do NOT have Showmax.
333 replies
28 months ago
Bad tempered staff and manager who does not care in the least
Six of us went to Cafe Paul Melrose Arch today for lunch. We arrive between 13h45 and 14h00 and sat inside close to the kitchen window. The service has been slipping these past six weeks but today was a catastrophe. The waiter took the orders incorrectly, instead of 2 salmon salads he brought only one and the proceeded to argue with us bout this. The young waitress who was charging her phone next to our table and kept going over looking for messages repeatedly looked at the table and tried to remove half drunk coffees and unfinished plates. But then the best came. One waiter pulled out the mop and a very strong smelling bucket of water and began washing the floor around us. He kept bumping into our chairs and bags and in the middle of our lunch we were scrambling to pick up our belongings. No one even offered a Spare chair to put these things on. We were then brought the bill without even asking for it…. There is a bad mood amongst the waiters, contrary to the staff behind the counter who are consistently sweet and helpful.
0 replies
55 months ago
Standard Bank private banking does NOT exist.
I pay a great deal monthly to have a Private Banker. So far, I have had to stand in the queues of the parking in front of the bank to fetch my credit cards, I have had to phone the bank help line some 30 time to get my app working _ it still doesn't _ and, my request to my banker for FOREX, with several reminder emails, have led me yet again to go and queue ... Absolutely NO private banking assistance.
159 replies
63 months ago
DStv sucks
I am a fully paid up ****il March 2022) Premium subscriber. I was getting an E102 -29 error> Upgrade your service to get PVR services> I call the helpline and the consultamnt tells me to download the app and clear the error code> I download the app and the APP tell me that only a consultant can clear this code. I call again, the consultant tells me she cleared the code, Xtra view gone. I call again -3rd time - the consultant hangs up on me. I call again and am told I must get an installer as I have a weak signal. Installer comes and all is well. Installer leaves, an hour later E102 - 29 appears again. I call DStv and am told my decoder is faulty. I buy new decoder, call DStv to get new card in new decoder activated and no Xtra view. I call again, Xtra view activated but E102 - 29 is back. I call agtain and am told that my decoder is faulty.. my new decoder!!! I must come in??? I have just been IN !!! where can I get help?? I have paid 2x call out fees, I have spent many hours on the phone, I have bought a new decoder and the fault is still there. WHAT MUST I DO NOW??????
305 replies
64 months ago
Ho to close an Edgars account - impossible
I am trying to close my Edgars account. I received a statement in October which showed a credit but still asked me to pay an amount for unspecified debits. I went to customer service in Brooklyn and they did not have access to my November statement. I went to customer service in the Mall of Africa and they told me that I must email Edgars. Meanwhile a made a payment which was more than I owed in the hope that it would allow me to CLOSE MY ACCOUNT. I returned home and spent 3 days hanging on the phone trying to get an email address in the end I emailed them all! No reply. I phoned again and finally found a, what I thought was helpful, accounts manager. She would not give me a reference number for the call but told me that she would email me my last three statements with a reference number. This was 4 weeks ago and nothing. 10 weeks now all in all and NOTHING has happened except I have an sms asking me yet again to pay an amount. HOW CAN I CLOSE THIS ACCOUNT? I HAVE GIVEN MY ID AND MY ACCOUNT NUMBER TO SO MANY PEOPLE WITH SO MANY PROMISES AND YET MY ACCOUNT IS STILL RUNNING.
0 replies
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1 Star
7 (100%)