AS
Arno S
Active since Dec 2020
2
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Reviews
2 reviews18 months ago
Highly recommended
Best in the business! Ray and his team will go out of their way to make a deal work! Cleanest cars, best service! Highly recommended.
0 replies
64 months ago
Pure Arrogance
Let me share with you my experience with Vox : I had joined up with Vox two months ago, and they use a subcontractor Frogfoot who uses another subcontractor to do their Fibre installations on behalf of Frogfoot for Vox customers. The technician had installed the ONT box in the most unsightly place, on the kitchen counter, without ever inquiring as to the preferred placement thereof. This all despite asking halfway through the installation if this eyesore cannot be moved. The technician stated it cannot be moved right then and there and I need to sign to acknowledge it works and then I have to log a ticket. Despite the absolute shocking service received, Vox refuses to accept responsibility for their subcontractors, and states that I as customer must pay for the move of the ONT due to signing off on the installation, although I have explained the situation in detail. The pure arrogance astonishes me. If anyone was thinking of joining, I would suggest otherwise. Feel free to contact me should you wish to discuss.
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