MK
Me K
Active since Dec 2020
4
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4 reviews5 months ago
SACE - REGISTRATION PROCESSING DELAY OF FOUR YEARS WITHOUT RESOLUTION
I am submitting a formal and urgent complaint regarding the processing of my SACE registration, which has not been completed for almost four years. In February 2022, I app**** for registration through the Deutsche Schule Kapstadt (German International School, Cape Town). All certified documents were submitted, all requirements were fulfilled, and all fees were paid in full, including the required police clearance certificate. Despite this, I have still not received my SACE registration number or any confirmation of registration. SACE has not processed my registration. During this period: -The school’s HR department has repeatedly followed up with SACE on my behalf. -I have submitted multiple emails and online contact forms. -I have attempted to call your offices numerous times without obtaining assistance. -All payments and documents were provided as instructed. To date, I have received no update, no acknowledgement of progress, and no explanation for the delay. This prolonged lack of resolution has had a direct impact on my ability to secure teaching work in South Africa, resulting in professional and financial consequences. I am also aware of other educators experiencing similar delays, including a colleague who travelled from Cape Town to the Pretoria office but was still unable to receive assistance. This raises concerns regarding the efficiency of the registration process. If SACE now requires a new police clearance due to the elapsed time, I request that SACE cover all related costs, including: - the original registration fee, - the original police clearance fee, - any re-registration or re-submission fees, and - compensation for the inconvenience and impact caused by the delay. I request the following, urgently: 1) Immediate processing of my registration. 2) Written confirmation of the reason for the four-year delay. 3) Confirmation that all my documents and payments are still on record. 4) A clear and definitive timeline for issuing my SACE number. 5) Clarification on how SACE intends to prevent similar delays for other applicants. 6) Written confirmation that I will not be required to pay for repeated police clearances or administrative steps necessitated by SACE’s delays. I have fully comp**** with all requirements and paid all fees. I now request that SACE fulfil its responsibility to finalise my registration. Four years without resolution is unacceptable.
0 replies
5 months ago
VODACOM – UNAUTHORISED SUBSCRIPTIONS & NO ACCESS TO HUMAN SUPPORT
After more than 20 years as a loyal Vodacom customer, I am beyond frustrated. Vodacom has repeatedly signed me up for so-called “games” and “entertainment services” that I have never clicked on, never requested, and never authorised - and then deducted money from my account without my consent. I regularly check my account for any active subscriptions — especially because this has happened before — and there are never any subscriptions listed. Yet Vodacom continues deducting money for services I did not sign up for. This is not an isolated incident; it’s a recurring pattern. To make matters worse, trying to contact Vodacom for an actual resolution is nearly impossible. Every number leads to TOBi, the limited, generic chatbot that cannot assist with issues outside of its script. I cannot get through to a human agent, I cannot get proper support, and I cannot get my money refunded for services I never subscribed to in the first place. This is unacceptable, *********, and feels like deliberate customer exploitation. After two decades with Vodacom, this is the level of service I’m met with? I want the following — clearly and immediately: 1)A human agent to contact me directly. 2)A full refund for every unauthorised subscription deduction. 3) A complete and permanent block on all WASP/entertainment services on my number(since I have never used it, and will never use it). 4) An explanation as to why this continues happening despite my account showing no active subscriptions. Twenty years of loyalty shouldn’t be rewarded with unauthorised deductions and no access to real support. Fix this.
106 replies
63 months ago
Awaiting feedback from paid remark for more than a month!
Missed my fourth distinction by 1%. Requested a remark on the 30th December. Paid R300 for remark, and STILL awaiting feedback (now 10 Feb 2021). Absolutely appalling service received from Mancosa. Remarks should take maximum 2 weeks.
56 replies
64 months ago
Missed fourth distinction by 1% but denied right and assistance to request remark!
I am highly dissatisfied with the service I have received from Mancosa. I have been trying to request a remark for my examination since the day the results were released. I have sent screenshots to show the error message which is preventing me from requesting a remark. I have called, sent freshdesk tickets, emailed proof of the error message, only to be told I cannot be helped and that today (30 Dec 2020) is the final day to request remarks. Deborah Arase did not have the decency to read my complaint and see that I have already attempted multiple solutions. I am 1% short of my fourth distinction and yet no one at Mancosa has been willing or able to assist me. This is disappointing and such poor service. Mancosa's platform is inefficient and student services aren't able to provide sufficient support. Even though this tuition does not come cheaply, problems usually go unsolved, complaints and suggestions are ignored and there are ineffective systems for urgent issues.
112 replies
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4 (100%)