CB
Craig B
Active since Jan 2021
2
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0
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Reviews
2 reviews26 months ago
Urgent: Request for Assistance with Order from Elsabé Bester to Freddywear.SA
Dear Freddywear.SA by Beyond Fashion Group and if this gets to Freddy international, I hope this email finds you well. I am reaching out to you on behalf of my wife, Elsabé Bester, regarding a recent order she placed with your company. Unfortunately, our experience has been less than satisfactory, and I am writing to address the issues we have encountered. On December 8th, Elsabé received her order of Freddy Jeans, which she was eagerly anticipating. However, upon inspection, she discovered that two out of the four pairs she ordered on special were incorrect sizes. Since then, we have made numerous attempts to rectify this situation through email correspondence and phone calls, but to no available solutions other than its her loss. Plus she paid courier fees to pick the pants up. As loyal supporters of Freddywear.SA by Beyond Fashion Group since its inception, we are deeply disappointed by the lack of assistance and communication from your team. We believe that customer support should be a priority, especially considering the support and patronage we have consistently shown your brand. At this point, all we are asking for is a simple resolution: either a refund for the incorrect items or the exchange of the wrong sizes for the correct ones. We understand that mistakes can happen, but it is crucial for a reputable company like yours to take responsibility and provide timely solutions to such issues. I urge you to please prioritize this matter and have someone from your team reach out to us promptly to arrange for the resolution of our order. The style of jeans we ordered is still available, so there should be no issue in accommodating our request. In today's competitive market, exceptional customer service is paramount. We believe that by addressing and resolving this issue promptly, you not only retain a loyal customer but also demonstrate your commitment to providing excellent service. Thank you for your attention to this matter. We eagerly await your response and a swift resolution. Kind Regards, Craig Bester
0 replies
64 months ago
WORST SERVICE EVER!
Dear Jared Kahn, Can someone please be so kind to forward my complain to the correct department. a While ago (black friday) I bought a fair amount of linen from the company. I spended just under R9 000 (not sure the exact amount) at the Fourways branch. Sadly after my domestic put up the linen for the bedrooms - the pillowcase was thorned. I was obviously devestated and called the store immediately. Kindly they (she, the one with the pink long nails) its perfectly fine to return and exchange. I said I dont want to exchange, Ill rather change for another product, because I dont trust this one no more. I bought 2 of the same. I told her I can only come back as soon as I can, but in the meantime Im taking them off the beds and will return soonest im in that area. I DONT live nearby there. Today I went happily back (made sure the lady will be there, called every time to check if she was and double check if its still fine. Arrogantly she made me feel like I will hate this place forever. NO help, just a NO because she saw a stain on the product. Now to be honest, if its out of the package, its used. PERIOD. I did not use it and asked my domestic to please put it in a bag so I can return this product. My frustration and absolute disgustment of this company is as follow: I told the manager that you will loose my business and her answer simply was unhelpful and careless. POINT was, the product was faulty - its out of the packet, so its used - doesnt matter if there is a mark on it or not. Its not to return and resale - ITS FAULTY. Telling me to replace the pillowcase is absolutely a slab in the face. I DONT want the same faulty product, I wanted to exchange it for something else, and NOT FOR THE SAME LINEN. Because then and there, I don’t have faith in the quality of this specific product. Ive been buying from Loads of living for the past years, and never have had I such a ugly experience on linen. Your prices were a little better, but ILL GLADLY 1000 times and more spend thousands of rands extra with them just to not get service or support you. I spend a lot of money on linen and am doing a new development of 13 houses. I was going to use this company but with customer care and lack of empathy for a human’s need, I will bad mouth this place as far as I can in the future. I hope this gets sooner to the right place and person, cause no one in this world should be able to have such an attitude in this crazy times - I dont wish anyone not well, but after leaving today with the faulty product, treated like I’ve got some kind of covid breaks my heart in this difficult times everyone tries to make a living.
56 replies
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