Active since Jan 2021
Completed the application in November 2023. To date still no resolution, I have been told documents are oustanding but these were all sent via courrier and received, I have proof of delivery. All tbis has been sent to them. No one ever answers the phone and I keep receiving a generic email from them and nothing else! Does anyone even work there? How pathetic, so much money spent on this application and NOTHING! How can they treat people like this. Unacceptable!
I submitted a claim via U-filing on the 5th of January 2021. To date I have not received any feedback. Numerous calls and emails to them and I am told to wait and that I will receive an sms once the Assessor makes a decision!
As an existing Discovery client( of several products/services might I add) I opted to add a fixed account to my portfolio as well. I downloaded the Discovery app and completed the application. I then receive an email notifying me to upload the relevant documents, which I did, only to then receive a response informing me that the Utility bill I submitted is not in my name....like really, clearly someone cannot read. Discovery claims one can open an account in 60 seconds via the App, it has been a week already and still no resolution. Endless calls to them and the line goes silent....Looks like I have to approach FNB instead!!!!!