LN
Lee N
Active since Jan 2021
3
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0
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Reviews
3 reviews31 months ago
Mi Casa not!
We had a great teacher and the course is fairly good but the administration is horrific. They promise and suggest continuity but have messed both my group and my husband's around and cancelled my group at the last minute. If you are averse to pushy hard-sell emails, guilt-tripping and very poor communication stay away! A real pity as our teacher is excellent but the Administration dire. I even got an invoice for the course that they cancelled the day before it was due to start! Learning a language should be fun but dealing with MiCasa made it a serious c****!
0 replies
64 months ago
False advertising and representations from Takealot
We logged a return for our television which was still under warranty. We were sent a confirmation email to say Takealot would collect the Tv and send to the supplier. We were assured that should we not receive the product back within 21 days they would automatically refund us or replace the item. We were then told the supplier would fix it and then told on the 21st day that it had been fixed and would be returned to us. 5 weeks later we still didnt have our television and we were sent from one consultant to the next who ignored our requests for a replacement/refund as we were promised. Take a lot basically lied about the tv being fixed on time as had they had it in their storeroom for delivery as stated we should have had it within a day or two. Instead they kept insisting that our tv was on its way to us. Shocking service, false representations and false advertising
0 replies
64 months ago
Zara's fake online return policy
I bought clothing online from the Zara sale as Christmas Gifts. They guaranteed free return via Postnet within 30 days. On 27 December after Christmas I logged a return and was told that I would receive a waybill via email within an hour. That email never arrived. I tried at least 5 times via the chat option online and each time spoke to bots like Jia and Charlie who said they had re-sent the waybill and I would receive it in the next hour. Each time I had to give all my details all over again. The waybill never arrived. I then emailed the email address on their website contact page with all the details and a long explanation only to receive a mail back saying that the email address was no longer in use. For 12 days I have been give the run-around and been forced to reproduce all my information and still have not received the waybill as repeatedly promised. As I currently have Covid I cannot return the item in store and will have to ask a friend to take it to postnet. 30 days is up this week and there is no way to contact a human being via the website. You are simply sent from pillar to post. When you go to log a return the free postnet option no longer comes up. Zara appear to be avoiding the postnet option at all costs and want you to go instore. In desperation I phoned the V and A Waterfront Store and told the manager I would be going in with Covid today as I was not being given any other choice. She said she would get customer services to sort it out. Customer services called me and asked me to check my mail. There was a mail with attachment from them so I confirmed I had received it - only to see that it wasnt the waybill but rather a receipt for my order - that I could print online at any time! I phoned back straight away and nobody in the V and A store remembered talking to me. I spoke to a different manager who told me to take the package to post net. She gave me their address at the Waterfront and said I must go and pay R99 to return it via Postnet! This is not what is advertised on their website. It should not be that difficult to return something as advertised - for free. Zara have given me the runaround for 12 days now. Eventually when I said I would come instore with Covid and return it if that was the only way they phoned back and said I would receive the waybill within 48hrs! Basically Zara have done everything possible to force me to return the item instore. I have been made 6 unkept promises via their so called customer service chat, been stonewalled by their non-existent customer contact email address (published on their website) and have now been told by the same manager who told me to take it in and pay at Postnet that I will be getting the correct document - the waybill within 48hrs. I won't be holding my breath as those promised within an hour have not arrived. I wont be shopping at Zara again. This has caused me untold stress while being ill with Covid. They simply don't care - in fact they are going out of their way at this point in the epidemic when infections are at their highest to make people go instore! I can't be the only person who has had this experience. Shocking service but totally unethical too. Shame on you Zara. I would love a response from them but unfortunately the only email address they publish is out of service! One person has actually tried to help me - thank you to Thembi at the V and A store. She has tried although it is not her job to handle online queries.
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1 Star
3 (100%)