SP
SL P
Active since Jan 2021
2
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2 reviews46 months ago
TERRIBLY SHOCKED WITH THE BAD SERVICE
Extremely disappointed in the disguising service I've received from UPS... Still waiting for my parcel from Australia. The spiteful attitude from UPS is very upsetting especially since I am 6 months pregnant and the parcel i am supposed to receive is a gift for my baby shower... More sentimental value that money value.,
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46 months ago
UPS DISGUISTING SERVICE - STILL WAITING FOR MY PARCEL.
I've been waiting for a parcel to arrive from Australia since 11th June 2022. It is a gift for my baby shower from a family member. When it didn't arrive , i called UPS to find out about the where abouts of the parcel, the person argued with me that UPS didn't have anything to do with the parcel. I called again, and spoke to a better person and was told that they will follow up for me. I was then sent an Import Vat Invoice... I called UPS again to tell them that EVERYWHERE on the LABEL, COMMERCIAL INVOICE and paperwork, IT IS A GIFT and i shouldn't pay Import Vat.... It's always nice when they don't read properly what the parcel is .... The next day, i called again... I was told that the parcel has now been detained and sent to Port Health, and there is nothing i can do about it, i was also emailed a list of fees that could incur... I am STILL waiting for my parcel!!!! I am 6 months pregnant and seriously don't need this kind of stress over a small parcel that's more sentimental value than money value.. This service and treatment from UPS is absolutely SHOCKING. I believe that this was done on purpose to be spiteful to me because of 1 of the first phone calls where the person had such a horrible attitude. Basically the attitude is " Well there's nothing you can do about it"... I then got feedback after another email i sent saying that Port Health is having a problem with some kind of staff or overtime issue.... Which has absolutely nothing to do with my parcel and the treatment from UPS. I then received another email saying that the cream in my parcel was the problem. So what story will be next?????? I will be taking this matter further if i do not receive proper feedback and delivery of my parcel.. I asked where i can go fetch it myself and still no answer..... If there is any damage to my parcel or i don't receive it, i will be contacting my attorney. It is terrible that the sender paid such a lot of money to send a small parcel and this is what you pay for..... SIES!
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