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JC S
Active since Jan 2021
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2 reviews9 months ago
Doux Worst plumbing company ever
Disappointing Experience with Dokes DOUX Group of Companies Plumbing Services I'm extremely dissatisfied with the service I received from DOUX Group of Companies Plumbing Services. They installed two gas geysers at my house, but the experience has been plagued with issues. After installation I had problems with leaks on plumbing that wasn’t done correctly!!! From day one, the geysers failed to ignite and work properly. The installation team acknowledged the problem, but the management didn't take adequate steps to resolve it. Despite multiple attempts to fix the issue, the problems persisted. It's been over a week and a half, and the geysers have been removed, but I still haven't received a clear resolution. The communication has been poor, with promises and excuses being passed around without any tangible progress. I've been told that someone else (Alpha) will supposedly sort out the issue, but I'm yet to see any concrete action. Overall, my experience with DOUX Group of Companies Plumbing Services has been frustrating and unprofessional. I expect a higher level of service, especially when dealing with essential installations like geysers. Until they address these issues, I wouldn't recommend their services to anyone.
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13 months ago
We strive to satisfy our clients
This is a reply to Esther Fouche Dear Esther Fouche I am writing to address the concerns you've raised regarding the painting work done at your residence in Bonaero Park. We apologize for any inconvenience or dissatisfaction caused. However, we would like to clarify a few points: - Our team did not rush the job, and we followed standard procedures to ensure quality work. - We did inform you that the paint would take up to 4 hours to dry, and we advised you to wait until it dried before making any judgments. - Regarding the texture paint on the interior walls, we did explain that it would be challenging to achieve a completely smooth finish without additional work, such as skimming or applying Rhinolite. We offered to minimize the texture finish by using a 80-100 grit sandpaper and the finish on the walls was much better, i did suggest that the walls can be smoother if you agrees to do rhinolite or skim plaster but you declined to pay for the extra work, to be performed at a cost or to get it smoother, Regarding the leaking carport, we apologize for any oversight. However, this has been resolved as soon as it was brought up to our attention and this we will would be happy to investigate and address the problem, if this problem still exists. We value our clients and strive to deliver quality work. We would appreciate the opportunity to discuss these matters further and resolve any outstanding issues. Also note that when we send the team and Forman to do repairs you requested/insisted that myself and Wikus should attend to the problem ourselves and not our workers but I told you was not possible at the time. Please feel free to contact us to arrange a meeting or discussion. Best regards [Jean JC]
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