NM
Ntombizamashasha M
Active since Jan 2021
2
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0
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Reviews
2 reviews29 months ago
Empty promises and non delivery of order
On the 26 November 2022 we walked into the Italian Lights & Furniture Store After being impressed by their Versace Leather Lounge Suite 3+2+1 Seater with a price tag of R 79 999 and Chrome Dinning Room Suite with 6 Dalia Chairs with price tag of R 46 900. Upon concluding the purchase agreement and putting down two deposits of R 16 000 and R 2 210 respectively, little did we (my family and I) know that they will literally turn down their italian lights on us by actually selling Human Smooth Tongue š filled with empty promises with lots and lots of unrealistic,unfulfilled promises and lies, of which today as I pen down this emotional heart-felt, very sad, furious and frustrated review I'm still struggling to get my deposits refunded back to me as per the Owner Empty Promises and Commitment šššššššššš
0 replies
45 months ago
Dissatisfaction with the handling and resolving of the matter regarding the frauduelnty opened account
I would like to state my dissatisfaction with prolonged manner in which Mtn is taking to resolve my issue regarding the account that was opened fraudulently under my name.Everytime I call it is either the champions can't pick up that case number,or I will be told that there are no documents sent viz affidavit and ID where these documents are found,I will be told they are not assigned to my name yet the very same service champions would have confirmed that they received my documents.IĀ would thereafter be told that I can only follow up after another 7 working days as the new ticket will be issued. This delay can only exacerbate the frustration I have as I did not open any account with MTN. 3rdly the other would demand that I answer security questions before helping me which I dont understand why because had the same security processes were followed, the account would not have been opein the first place.Here I am suffering without any hope for resolution of this matter and as if this was not enough the account has been handed over to attorneys, now I am worried over the issue of ITC listing for an account that I dont know and secondly the numerous calls from attorneys coupled with frustrating and poor service/reluctance to assist from MTN. What is it that I should do now to ensure that this is resolved and this account is removed from my name under credit bureau.
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