Active since Jan 2021
Complaint: I’ve banked with FNB for over 25 years, and this is the worst experience I’ve had. On 30 April 2025, I made a time-sensitive USD payment from my Global Account to a supplier — something I do regularly. The payment was delayed 13 days due to what FNB now admits was a system error. This delay directly caused me to lose over R86,000 in business, which I proved through Shopify sales reports. Not only did FNB initially give me the wrong reason (blaming KYC), but when I provided all relevant business documentation, they offered me just R2,000 — including R500 in bank fees — and wanted me to sign a confidentiality clause. After trying to resolve this politely, they’re now asking for irrelevant documents like shipping paperwork, which have nothing to do with the bank’s delay. I’ve escalated the matter to the Banking Ombudsman. This is how FNB treats loyal, long-standing clients during peak sales season. A complete failure in customer service, accountability, and fair resolution.
I definitely not recommend them, you'll regret the day you do..... rather spend tiny bit extra and go to Virginia active over the road, or there are number of amazing private gyms close by. They do not adhere to there terms and cancelation of a "month to month" contract, you'll struggle to get out of it. They are extremely hostile & unfriendly & do not know how to deal with customers.... somehow they feel they are superior. They will even go as far as illegal trying to list you for something you do not have or owe and want nothing to do with. Furthermore, large majority of the reviews on facebook & and social that are direct in the public eye are friends, family and people that either work or have worked there.... they will deny it flat even when its obvious & can be proven. I will be taking this further to let customers know the pitfalls of joining this attrotious gym! Also will be seeing what i can do to let various covid councils know they did not abide during lockdown & doubt they follow correct protocols either, with lot of damaged unsanitary equipment (ripped and im sure riddled with germs in the ripped sponge) They will actually even go as far as to try insult you from spelling to deformation on the responses to bad reviews "pretending to be another customer " when actually its friends, family & work colleages
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