WW
Wentzel W
Active since Feb 2021
2
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2 reviews49 months ago
Worst After Sales Service -STAY AWAY!!
I'm writing to you with regards to the disappointing aftersales service I received recently after installing shutters throughout my house. I've always been a fan of your products because of the quality and workmanship , but after my recent experience your organisation will be a hard sell for me when recommending it to family and friends. After looking at various options of shutter suppliers I decided to go with Taylor Blinds and started the project in 2019 by installing the shutterguard doors in front of my sliding door and I was assisted by a very friendly sales representative. Early 2020 saw the unfortunate arrival of the pandemic and the subsequent devastating effect this had on the hospitality industry in which I'm employed. Even amidst trying financial challenges throughout the pandemic I remained disciplined to save toward the installation of shutters throughout my entire house. This finally arrived at the beginning of year this when I was able to finance the completion of this project. I dealt with the same sales representative again but this time round his service was lacking to say the very least as we traversed back and forth between inaccurate quotations that differed from what we discussed. I made full payment on both occasions and provided proof immediately, only to be hassled to make payment for an item I did not order?? The rep somehow blamed the duplication on the system they used? I had two installation dates and the teams were amazing. The guys were courteous and on time. The second installation involved installing a shutter in the bathroom above my bath. All seemed fine at first and I was so impressed by the product yet again and it felt good that I invested in the shutter project even if it took me almost two years to save up for it throughout the pandemic. A few days later I wanted to run a bath and as soon as I opened the mixer the water came shooting out of the hole that was drilled for the locking pen of the shutter. I then realised the installation team drilled into a waterpipe. No water pipe detector equipment was used by the installation team when drilling in the bathroom or kitchen even though these meters are pretty affordable to buy from any hardware store? I contacted the sales representative to inform him of the unfortunate event and but only received a badly worded email that was riddled with spelling mistakes telling me they don't accept responsibility and I should settle it through an insurance claim!!!! I have just spent thousands and thousands of rands with your company and this is the best answer you can supply? Shame on you team Team Taylor Blinds, Jimmy Taylor would be ashamed of how you treat your customers today. My building insurance covers burst pipes only and I'm now left liable for the repairs! After spending a tens of thousands of rands with your company, I'm left liable for the repairs to my waterpipe that was perfectly fine before your installation team damaged it......shame on you. I will not recommend your poor service to anyone....stay away from this company!!!
74 replies
63 months ago
Waste of time and money!!!
Fruugo is a scam. Ordered an item and never received it. Kept sending emails but you get referred to a call center all the time with no definite answer. DON'T WASTE YOUR TIME ON THIS
0 replies
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