LD
Lorinda T
Active since Feb 2021
3
Reviews
0
Industries
Reviews
3 reviews31 months ago
***** and poor service
On the 9 October 2023 my husband recieved a call from the bank. His phone showed a call from "***** department". He took the call and they asked him to confirm his details. I He was then de*****ed of R18000 with 6(six) payments of R3000 each to Makuru, ( We don not even Know who or what Makuru is ) going off his account within a matter of seconds. The bank said they are not responsible and that we needed a one time pin for the transactions. We did NOT recieve any one time pins or could not decline any transactions on our banking app. We immediately tried to stop any transactions going through and blocked his card. We sent and email to the banks customer care to which they said they will contact him shortly. We are still waiting. They do not seem to care about their customers. My husband has been a customer with FNB for many years and this is how they treat their customers. Don't care attitude. FNB said we can give them further evidence if it will help my husbands case. How can we provide evidence of NO one time pins and NO way in declining transactions going off on your account within seconds???? Do we take screenshots of his phone with no one time pins messages???
1 reply
34 months ago
****
If I can give zero stars I would. These people promise you savings on electricity. Now we use a lot more electricity. Combine this ******* system with loadshedding or without loadshedding I have had more cold showers this winter than ever in my life. I feel R13000 was basically ****** from us with all their lies. Don't believe the ******* they tell you.
0 replies
65 months ago
Great service
Very friendly and helpful. Great service from Gershwin Lewis.
1 reply
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)