Active since Feb 2021
<div>Had to pay R1000.00 breakage fee. We were never told to fill in any invertory list. Got e-mails every day of our stay and afterwards, saying our payment does not reflect. I sent, pop’s and bank statements every time to prove payment went off on our side. They kept on saying I should contact my bank. Never got back to me on when payment actually reflected on their side. 2 Whole days after booking out, recieved e-mails every day, for 4 days, with one more thing broken or missing from our rooms. Tried to phone, but ***** is never available. She just kept harassing me with e-mails even after I said she could keep whole R1000.00 and I would not respond to any further e-mails. Had to block them!! </div>
I have placed my order, worth R2090, on the 1st of Feb. According to website, they deliver within 3 days anywhere in SA. I haven’t got any feedback from them. Sent many watsapp and messenger messages, only got 1 reply on the 19th of Feb saying that they will come back to me before the end of business!! Still nothing!! DO NOT ORDER FROM THEM!!!
What a terrible experience!!!!!! Firstly, they did not come on the day and time arranged to give us a quote. I asked them if an eft would be accepted for payment, they had no problem with it at the time. On the day of installation, I was informed that I must pay cash. I told the person doing the installation that I arranged for eft. He said I must just give him a printed out proof of payment. I agreed! Then I received a call from a person who I believe to be the owner. He very rudely informed me that that’s not how they do business and that I will send him the proof of payment via e-mail, whatsapp and print out for his driver. And if he doesn’t see it on his screen he will inform his people not to leave my premises. If I can not pay immediately after installation he wil give the order to remove all glass and leave my windows open. Never in my life has anyone made me feel like a thieve like this person did today! I know that business is business and there are company policies in place for a good reason, but to be treated like that, and over a phone, not nice at all! I will never ever make use of Tilly’s Glass Mate ever again!!!!
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