KL
Kefilwe L
Active since Feb 2021
9
Reviews
0
Industries
Reviews
9 reviews23 months ago
Vuma Hypa Fibre
Bad experience every single month. Payments are lisaalocated, disconnection of over 72 hours without explanation, high volume of calls, unanswered calls at times, WhatsApp not useful, calls are closed without problems being solved. I'm not happy with the service and will be cutting off my membership end of June since I already paid. Fix your connections and keep to your word please. Vuma is affordable, but has a very bad service
0 replies
48 months ago
Pep Paxi
I recently sent a parcel via Paxi through Pep Morula View. I paid and received a till slip to show that I paid R139 total payment including insurance. The till assistant said to me to make sure I receive insurance, I must register via WhatsApp etc etc, which I did, but I could not go through when I put in my ID number. I did not take heart to it and thought I will try later. I did, and still got the same thing. Few days later after I know that I had sent the parcel, I have not received the pin number and the confirmation sms. I was made aware by the person expecting her parcel that she did not receive anything from her side:(. I followed up with Pep Paxi and they confirmed that the parcel had not left the shop and I must go and claim it back. I hope when I do go, I find everything I had packaged in the bag. I'm not certain whose fault it is of this but Pep Paxi must do better because this is not the first time I used their services for the same person, and previously, everything has been going well.
0 replies
50 months ago
Vodabucks
Vodabucks is not such a friendly app. I ordered from Vodabucks earphones and headphones using the app with 300 Vodabucks + R398 cash paid into their account. My order number 2001277*** was not processed and was in a *pending* role for more than 7 days which I did not get the notification to let me know of this. I received the sms to notify me of the purchase and of the payment of R398. 8 days later, I follow up with them and I get a 'pending orders lapse after 7 days' to which I was not informed and was totally not aware of this, otherwise I would have followed up and got proper information. In future, Vodabucks must let customers know of pending orders etc so that we don't have to call and follow up. Their system must have automated check ups on such orders. I'm really disappointed in them and I might just have to switch cause this is not my first time complaint. To better Vodacom, please
106 replies
55 months ago
Insurance
We bought a laptop on credit at Incredible for my son and we were paying every month for it. Before it was collected, we checked if it was working and if there was anything else short....thinking an insurance was automatically added on it. Unfortunately, it was stolen last month and we wait to claim for it. Well, we were surprised that it was not insured and according to Incredible, a week after purchase, an consultant must follow up and call to ask about insurance. We never received that call and all we got was an apology. To Incredible Connections, will you kindly make sure that you teach and update your consultants on service delivery and product service. There is no way one would buy a laptop, or maybe phone without insurance and if a customer did not mention it or ask about it, make sure your consultant asks and agrees with the customer on it. I was disappointed with the service and the apology give.
0 replies
56 months ago
Policy
....another policy that was opened on my behalf as 3Sixty explains to me. According to them someone is capable to open a policy on my behalf with my information etc. As I type this, I have been holding for more than 10minutes waiting for an explanation of why am I registered with them and why do I receive SMSes from them saying my policy number 801122**** has been captured and documents will be sent to me shortly. 3Sixty Life, can you please explain to me how is this possible that you allow a third party to open a policy on my behalf without calling me to make sure that I agree with them. I didn't even know a third party can do that. I hope that this will not be another "Clientele Life" issues. I am sending emails and my details to their accounts now and hope it will be resolved. I cannot do this with these people honestly
53 replies
56 months ago
Poor Service
I had been using Bolt for a while now. But, the other I requested a ride from Lynnwood to TheresaPark and all my requests are made with my card. On our way the driver asks me which route to take, and I kindly said whatever is shown on the app. He says to me can I pay cash and I explain I used my card. He said he will cancel the ride and I will get my money back, and I pay him cash. Mind you, that time, he is on a "reserve" and wanted money for petrol. I did let him cancel the ride and I gave him cash, which cleared in my bank account and I also had to pay for tall gates. Another incident happened where the driver was on "reserve" and this time I had requested a cash payment. He also did the same as the first driver asking me the routes and also pay the tall gate. With this second driver, he asks me how much was the ride and I told him and said you look it up and on my drop off destination he says the rider is short because the amount went up My question was why would I pay the amount that says the ride was a specific amount, arrive at my destination, and the amount suddenly changed?? I think Bolt must have a better service to provide for their customers and make the app user friendly so that we don't argue with drivers who might in turn harm us
0 replies
57 months ago
Unhappy individual
I have had debit ordered going out of my account for about 3 months. I have called, disputed, complained and still, I will get a debit order from my account from Clientele. The other time I called, an assistant had said sometimes their trainees will open an account without a consent from the bank account holder, how, I don't know. I have been patient with them and calling to cancel this policy for the last 3 months. I got cancellation letters confirm that this will not go through again. When I checked the names on the policy, it's people from Limpopo and Umtata that I have no idea who they are. Their cell phone numbers do not even match mine. I sent my ID to Clientele as proof that I did not open this account and I do not want this account. I hope from now, this will be sorted. I called again this morning because I had been debited from the same account I cancelled just last month in July. Clientele, please do better with your services
106 replies
62 months ago
UberPass service
I have an account with Uber which is a great service to use. But, for the past 3/4 months, an amount of R100 is deducted from my account and it happens around the 12th -16th of every month. I have tried to call Uber, contacted their "help" menu, which never seems to be working or assisting, and I have called my bank several times and they said I have to contact Uber. Now, Uber, can you kindly unsubscribe me to your service of R100 per month, "UberPass" which I never subscribed to and to which I use your services rarely. I will not subscribe to a service that will not benefit me. It has been over 3 months now, and I have honestly tried to stop this service and unfortunately, I am not getting assited. Thank you
0 replies
63 months ago
Vodacom Repairs
Good morning My phone fell and cracked screen and selfie camera. I called Vodacom, and they said to take it to any Vodacom shop, which I did. The phone went in 30 January 2021, to which I thought I would receive it back within 2 weeks. The client number RW19641873 never contacted me to let me know about the progress I called the Vodacom shop twice to enquire about the phone, and the same reply of "we will call you back" was given, to which I never receive the call back. The assistant first time said, it takes about 3 weeks, now it has been almost 4 weeks and I'm the one who calls back always. After I called them again today, they called back to say the phone is not back yet Four weeks of repairs, with poor communication\feedback. Vodacom, kindly do better
224 replies
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2 Star
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1 Star
9 (100%)