PD
Price D
Active since Feb 2021
4
Reviews
0
Industries
Reviews
4 reviews8 months ago
Server Issue
Issue was handled very well and communication was clear. My emails are working well now
1 reply
15 months ago
KFC Northgate Appalling Service
I am writing this email with great frustration regarding the appalling treatment I received at your KFC Northgate branch this evening. I visited your KFC Northgate drive-through and placed an order for 3 Chicken Pops kiddies meals and burger, expecting a smooth and efficient experience. However, your team made it unnecessarily difficult for me to make payment, insisting that I park my car and enter the store—completely defeating the purpose of using the drive-through in the first place. After much back and forth, I was directed to the next window, only to be told yet again that I had to enter the store to complete my payment. Reluctantly, and with great inconvenience, I obliged—even though I specifically chose the drive-through to avoid this exact situation. To make matters worse, upon entering the store, I was informed that not only could I still not make payment, but my order had not even been placed by your drive-through team. When I requested to speak to the manager, I was met with sheer dismissiveness. Instead of addressing the issue, the manager, Nthabi, had the audacity to ask me to start my order from scratch at the self-service kiosk—after I had already waited for 15 minutes and gone through the unnecessary trouble of leaving my vehicle to supposedly finalize my payment. To make matters worse, the food I ordered at the drive through was not even on the kiosk menu- this is absurd. I left without my food as the process was disturbingly appalling. I asked the manager to confirm her full name and she profoundly refused. This level of incompetence and disregard for customer service is absolutely unacceptable. I do not expect this from KFC, and I demand an explanation as to why I was subjected to such an appalling experience. My level of disappointment is high and I will make it my mission that this service does not extend to the next customer. I trust you will take this matter seriously and provide a resolution.
0 replies
63 months ago
Awesome Platform- Hellopeter
This platform is absolutely amazing. It made Discovery to contact me efficiently in 1 days from a days' review logged! Discovery has not reached out to me since 2018 and I have been send from pillar to post trying to reinstate, not cancel my medical aid. Hellopeter is user friendly, transparent and cool! Today it is nice to see calls and emails from Discovery. This is going to me one of my CX case studies.
56 replies
63 months ago
Discovery Health/ ITCBA
In 2018 I lost my job and could not pay for medical aid. My account was confirmed closed by my broker from my then previous employer. We switched all the dependants onto my wife's medical aid. In 2019 November I contacted Discovery to reinstate my account. I sadly did not see the need to take reference numbers of the call because Discovery has always been renounced for good service. Since 2019 Nov till today I have been taken from pillar to post about my account. Ultimately I was told that my account was handed of the ITCBA (Shapiro Attorneys) without my knowledge. The interest was being charged on my account which I had since Nov 2019 been requesting to make payment. This year 2020 on a weekly basis I call both Discovery and ITCBA to sort out my account and none of them are responding. Discovery claims they handed over to ITCBA....ITCBA claims they handed the account over. I have now need reference an account: 30****2195 which I have never heard off before by Kgaugelo Thebeila and Amina Johnson from ITCBA. I have no clue what my balance is and why Im still being charged interest on an account I wanted to settle. Even worse, I wanted to continue with Discovery but this has been an absolute nightmare. - Im being charged interest on an account that should be settled in Nov 2019 - I do not have medical aid and Im at risk should I have health problems - Im listed on ITC and my credit score is affected - Im disappointed with Discovery
277 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)