KN
KFC Northgate mall
Unclaimed Business
KN
KFC Northgate mall
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
0Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePD
Price D
1 reviews | Active since Jan 2020
31 Jan 2025, 22:37
KFC Northgate Appalling Service
I am writing this email with great frustration regarding the appalling treatment I received at your KFC Northgate branch this evening. I visited your KFC Northgate drive-through and placed an order for 3 Chicken Pops kiddies meals and burger, expecting a smooth and efficient experience. However, your team made it unnecessarily difficult for me to make payment, insisting that I park my car and enter the store—completely defeating the purpose of using the drive-through in the first place. After much back and forth, I was directed to the next window, only to be told yet again that I had to enter the store to complete my payment. Reluctantly, and with great inconvenience, I obliged—even though I specifically chose the drive-through to avoid this exact situation. To make matters worse, upon entering the store, I was informed that not only could I still not make payment, but my order had not even been placed by your drive-through team. When I requested to speak to the manager, I was met with sheer dismissiveness. Instead of addressing the issue, the manager, Nthabi, had the audacity to ask me to start my order from scratch at the self-service kiosk—after I had already waited for 15 minutes and gone through the unnecessary trouble of leaving my vehicle to supposedly finalize my payment. To make matters worse, the food I ordered at the drive through was not even on the kiosk menu- this is absurd. I left without my food as the process was disturbingly appalling. I asked the manager to confirm her full name and she profoundly refused. This level of incompetence and disregard for customer service is absolutely unacceptable. I do not expect this from KFC, and I demand an explanation as to why I was subjected to such an appalling experience. My level of disappointment is high and I will make it my mission that this service does not extend to the next customer. I trust you will take this matter seriously and provide a resolution.
Helpful (0)
|Replies (0)PD
Price D
1 reviews | Active since Jan 2020
31 Jan 2025, 22:37
KFC Northgate Appalling Service
I am writing this email with great frustration regarding the appalling treatment I received at your KFC Northgate branch this evening. I visited your KFC Northgate drive-through and placed an order for 3 Chicken Pops kiddies meals and burger, expecting a smooth and efficient experience. However, your team made it unnecessarily difficult for me to make payment, insisting that I park my car and enter the store—completely defeating the purpose of using the drive-through in the first place. After much back and forth, I was directed to the next window, only to be told yet again that I had to enter the store to complete my payment. Reluctantly, and with great inconvenience, I obliged—even though I specifically chose the drive-through to avoid this exact situation. To make matters worse, upon entering the store, I was informed that not only could I still not make payment, but my order had not even been placed by your drive-through team. When I requested to speak to the manager, I was met with sheer dismissiveness. Instead of addressing the issue, the manager, Nthabi, had the audacity to ask me to start my order from scratch at the self-service kiosk—after I had already waited for 15 minutes and gone through the unnecessary trouble of leaving my vehicle to supposedly finalize my payment. To make matters worse, the food I ordered at the drive through was not even on the kiosk menu- this is absurd. I left without my food as the process was disturbingly appalling. I asked the manager to confirm her full name and she profoundly refused. This level of incompetence and disregard for customer service is absolutely unacceptable. I do not expect this from KFC, and I demand an explanation as to why I was subjected to such an appalling experience. My level of disappointment is high and I will make it my mission that this service does not extend to the next customer. I trust you will take this matter seriously and provide a resolution.
0
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XM
Xolani M
1 reviews | Active since Jan 2020
20 Dec 2024, 13:39
Rotten or burned meat and poor leadership skills.
Disappointed with the quality of the food and supervisor. Placed an order, Bucket for one. It was black in color for meat and looked rotten. When I returned the order because I lost appetite. KEAMOGETSWE the supervisor was rude at me as if it was my fault when I told her I want my money back. Bad service and poor quality food from KFC. It's not the first time returning an order because of poor quality!!!!
Helpful (0)
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Xolani M
1 reviews | Active since Jan 2020
20 Dec 2024, 13:39
Rotten or burned meat and poor leadership skills.
Disappointed with the quality of the food and supervisor. Placed an order, Bucket for one. It was black in color for meat and looked rotten. When I returned the order because I lost appetite. KEAMOGETSWE the supervisor was rude at me as if it was my fault when I told her I want my money back. Bad service and poor quality food from KFC. It's not the first time returning an order because of poor quality!!!!
0
Replies (0)AW
Aubrey W
1 reviews | Active since Jan 2020
8 Oct 2024, 12:00
Check your order when buying from KFC Northgate mall
We ordered from the KFC on the 7th of October, 2024 at Northgate mall, and only received half an order. We have ordered from them in the past where they also ***** up the order and then just apologize. You pay in full for the order but just receive half of your order and they think an apology will fix it all. I'm really over this now. And not to mention three of the six pieces of chicken were wings. That's not a meal it's a snack.
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Aubrey W
1 reviews | Active since Jan 2020
8 Oct 2024, 12:00
Check your order when buying from KFC Northgate mall
We ordered from the KFC on the 7th of October, 2024 at Northgate mall, and only received half an order. We have ordered from them in the past where they also ***** up the order and then just apologize. You pay in full for the order but just receive half of your order and they think an apology will fix it all. I'm really over this now. And not to mention three of the six pieces of chicken were wings. That's not a meal it's a snack.
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Replies (0)