NH
Nuraan H
Active since Mar 2021
3
Reviews
0
Industries
Reviews
3 reviews16 months ago
Poor service, excuses
Delivery always late. Poor customer service. Lack of communication. Gifts never arrive in time. Cannot return engraved late deliveries
0 replies
62 months ago
Virgin active incompetence
Ever since virgin active re opened after lockdown level 5 I have been emailing them almost daily regarding the class booking timetable. They do not respond to over 90% of emails. When they do respond, they refer you to club level that cannot do anything about an IT problem apart from notifying IT or head office. The timetable is supposed to go up at 4:00 am. The timetable was always loaded late for a few select (probably less elite). This means that a person would have to set their alarm ahead of time to get up on time, as the few bookings are booked within less than a minute. The timetable would be loaded upto 1 hour late. On a few occasions hours later. It would be easy to set your alarm, do something quickly and go back to sleep. But having to be up and go in and out of the app continuously for 45 to 60 minutes (and then still sometimes not get a booking), makes it impossible to fall asleep quickly again. At one point they put the timetable up for that particular club at 3:45 (15 minutes) or earlier without notifying members. The spots would be booked before 4:00am. I complained about that and we are back to 30 or more minutes late. Are they being spiteful? Sleep is a very important part of health & weight loss, their supposed main purpose. SLEEP IS A VERY IMPORTANT PART OF HEALTH AND WEIGHT LOSS, THE SUPPOSED MAIN PURPOSES OF A GYM. I actually found myself getting sick and had to stop getting up to make bookings. I went from gyming 6 days a week to 0-1 days. I have recently attempted waking up early again for bookings. When I do, I tend to miss/not hear alarms set for taking medication or going to work/school. Many members have complained but all efforts fall on deaf ears.
0 replies
62 months ago
Mtn fraud
I ordered a new device online last June. The contract was canceled telephonically almost immediately. I was notified over the telephone not to accept the device should it arrive (in case it had already been collected by the courier company). The device never arrived so I assumed that all was in order. I realized a few months ago that the contract money was coming off from my bank account monthly. I have been trying to sort out with mtn sa and mtn direct ever since. I contacted the call centre, stores and customer care via telephone, email and in store. Everyone refers me to someone else, no one responds to emails. My bank reversed 1 payment at my request (could only go back 40 dats). Mtn immediately cut off my phone subscription. I am a vulnerable female traveling a dangerous route to and from work daily with no way of contacting anyone in an emergency. They continue to deduct R1000 monthly.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)