JR
Jason R
Active since Mar 2021
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Gratitude to the Debt Rescue Team
To the Team at Debt Rescue, We are writing to express our deepest gratitude to Marlize and her entire team for the incredible assistance and patience you have shown us over the past five years. The dedication of your team to resolving our queries and guiding us through every step of our financial journey made all the difference. It is rare to find such a committed group of professionals who genuinely care about their clients. We are truly thankful for your support. Sincerely, Jason and Jana
53 replies
2 months ago
Unable to answer queries about amounts owed and payments!
We have been paying every month, for the past 5 years and never skipped a payment. We have received our paid up letters and all our debt is paid. Yet Debt rescue says we have to pay a further two months and when we phone and query this with the consultant, Nonhlanhla said, “Please be advised that I have sent updated balance request from FNB and Direct axis.” I have paid up letter for both of these so why must we pay for an extra 2 months?
212 replies
9 months ago
Bad Service still no internent.
Reference number is MWB31759550 Unable to get support assistance. After numerous calls and waiting in hour long queues in the support lines still internet does not work. Logged a fault with openserve and they now say its the router. Can someone help ???
0 replies
15 months ago
No internet...Bad service
After being told I went over my cap my Vodacom LTE internet. The service was cut and never reconnected. Have sent numerous support requests with no help or internet. Please can someone help. Their support sends standard replies.
0 replies
15 months ago
I currently have Vodacom LTE Uncapped. Apparently I went over my cap??? I paid for my service to be reconnected and still no internet. What going on with the support guys? No one answers my email or switched me back on?
I currently have Vodacom LTE Uncapped. Apparently I went over my cap??? I paid for my service to be reconnected and still no internet. What going on with the support guys? No one answers my emails or switched me back on?
0 replies
15 months ago
Bad Service no one ansers my support emails internet cut-off.
I currently have Vodacom LTE Uncapped. Apparently I went over my cap??? I paid for my service to be reconnected and still no internet. What going on with the support guys? No one answers my email or switched me back on?
0 replies
61 months ago
Great Customer Service - 5 Stars
Thanks for the great service Marco, we had an issue and you sorted it out. Sorry to hear about the issues due to the Corona Virus. Thanks for coming through and collecting up and delivering. Many thanks, Jason
0 replies
62 months ago
Bad service and wrong laptop delivered.
Bad Service and wrong laptop delivered. We purchased what looked like a Lenovo Laptop at a good price, after waiting a week, nothing was delivered. Eventually, I contacted them and asked what was going on, they said their warehouse was closed due to Corona Virus. My wife works from home and needed a laptop, so I eventually found a few more laptops in the same price range. Then they contact us and said they apologise for the inconvenience caused and would send a better laptop. The laptop they send was, in fact, one that costed the same and had less RAM than advertised and the casing was in terrible condition... cracks and paint all over it not to mention crashes all the time slow and battery life is terrible...We need it repaired or replaced... under the 6 month warranty you offer, Service level has dropped what's going on?
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)