MR
Malan R
Active since Mar 2021
3
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3 reviews61 months ago
great service by wellington exhaust
Wellington Exhaust went out of their way to get a replacement enjin for my Hyundai H100 when I needed it. Not only did they source en enjin but they put it in and finished the eork in 1 day so that my work company did not have to lose production. They also delivered the Bakkie to my home so that I did not have to go and pick it up. When the water cooling pipe burst on the way to dropping it of they worked overtime to fix it the same day. That is what I call walking the extra mile. I"ll recommend them any time for work. Their service and work is of oustanding quality. Thank you very much
0 replies
61 months ago
terrible service from cell C
I renewed my contract in February 2021 after upgrading to a higher contract in December 2020. Since then I am unable to call 087 or 0860 numbers. I tried resolving it through the customer care line (140). I spoke to 3 different consultants and each told me I can not phone "special" numbers. The first consultant , Patricia, told me I had to increase my data and bill limit which will cost me R1.00 additional. I am already paying R1800.00 on my contract so I agreed to the R1 increase. I have 12000 minutes any time any service provider. but still no special calls. I was told that I have to switchmy phone off an on again and the problem will be resolved. I did that and nothing changed except that I received an sms thanking me for for my request to change my monthly bill and data limit. STILL I COULD NOT PHONE THE SO CALLED SPECIAL NUMBERS. I phoned the service desk again and a second consultant then helped me. He gave me numbers to dial(USSD codes). I did that and it came back as in invalid MMI code. I again phoned the help desk (140) and got a third consultant. Every time I have to explain my problem and after having done that I am asked if there was anything I would liked changed on my contract. The third consultant told me that I need to have an additional credit limit on my contract. As if 12000 minutes and R1800 per month is not sufficient. I know it is 1 April but I'm not in the mood for april fools jokes If I could give you less than a 1 star rating that would have been to much.
106 replies
62 months ago
No service from cell C insurance
My cellphone was stolen on 11march. I immediately blacklisted it and reported it to the insurance department of cell C. I gathered all of the necessary documentation and handed it in to the cell C shop in paarl Mall. On Friday 12 march I received an sms stating that my claim has been approved pending the excess claim being paid. The excess was paid on sunday 21 March and proof of payment provided as requested. On Tuesday 23 of march 2021 I phoned the insurance nr to follow up on my claim. I was told by Bernice that they had to see if my device was available or if it had to be outsourced. After she confirmed that my account was up to date she told me it had to be ousourced. The closest branch was Paarl mall and she had to contact them and will then get back to me. Two days later I had to contact them again as nobody came back to me. This time I spoke to Romeo. Once again he had to confirm that my acount was up to date and whether they had to outsource. He also confirmed that it had to be outsourced and tried to get hold of Paarl Mall branch. He could not get hold of them but told me he would try to get hold of them the following day (friday) and then come back to me. On Friday the 19th at 11:00 I had to phone again as nobody came back to me. I spike to lehnololo (maybe incorect spelling) as Romeo was not available. After explaining everything again, he said he will try and get hold of vaal mall branch again wich he could not. He would then supposedly contact eikestad mall branch to check for availability. After holding the line for approxamitely 5 min he came back to me just to tell me he has confirmed that my account is up to date. I was told that they only received proof of payment on the 17th of march and that my phone will take5-7 working days for delivery as that is the policy At this pont I asked to speak to the supervisor. I was put on hold again. When nobody came on the line I put the phone down and dialed them again. This time I came through to Bernice again. Once again I had to explain everything aiain. I again asked to speak to a supervisor and again I was put on hold.After holding on again and listening to lock down prorocols Mr Lehnololo came bach on the line trying to tell me again about the 5-7 days delivery. At this point in time I gave up as my patience was starting to run out. I googled the tel nr of the Paarl mall branch just to find out that that the number does not exist. I then contacted the info telkoms telephone directory to get the number. The number they supplied also came back as not existing. Soon after I get an SMS stating that a purchase order has been generated for my cell C device. It also goes on saying that approval and processing of he claim can take up to72 hour. I was also told that this does not include weekends as they do not work during weekends and public holidays. THis is the worst service I have experienced in my whole life and would like answers please bur above all my phone that I have been paying the insurance for
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)