GP
Gill P
Active since Mar 2021
6
Reviews
0
Industries
Reviews
6 reviews43 months ago
HOW USELESS MUST SAMSUNG IT BE.
I have posted about Vodacom's incompetence before. I now have no choice but to question whether Samsung SA has any I.T skills, or simply do not want to issue the vouchers promised to clients when they by a new Samsung phone I brought my phone last month and whilst Buziwe from their promotions call line is brilliant and deserves praise for going out of her way to assist she keeps on getting empty promises of when they will manage to get it right! How bad must Samsung I.T be that can't solve a voucher number issuing system for over three weeks. Or as I said before, maybe they are stalling so they don't have to pay out!! I would like answers!
266 replies
43 months ago
False Advertising
Further to my complaint about not getting a pen with my Galaxy Fold, I did some Googling. Everyone due to the billboards or other advertising pictures also thought that the pen was included. All the ones I found also included the pen. False advertising. People where shocked at the False advertising and that if you wanted the pen you would have to pay R1700 for it and a cover that holds it! Alot on an already expensive phone. It also reflects badly on 94.7 radio who are just about to host a concert sponsored by the Galaxy Fold.
0 replies
43 months ago
Vodacom lies
Yesterday, Friday 30th September I was transfered between departments from 14:27 - 15:23, trying to get help and then had the phone put down on me after 23 minutes of holding. I ordered a Galaxy Fold online and received a few calls all of whom confirmed, (like their advertising photos that it came with a pen). Based on this information I ordered the Fold instead of the S22 Ultra. I was also told that if I did not like it I could return it. When I received it the next day and opened it, there was obviously no pen. After many calls between the supplier and I, I was offered the pen and case at half price. (Price is R 1700). They were not prepared to do an exchange as promised. I did not accept their offer. A day later they told me my package came with a R2000 tech voucher, which they said I could use for the case and pen. I just had to register online. I could not work how to do this so I went to Fourways Vodacom. There service is excellent. They did what they could to assist, but were surprised at the lies I was told. I have emailed Vodacom's customer care line and have not received a response. So now I sit with a very expensive phone with no pen. With Galaxy marketing the Fold as much as they are you would think they would do training and not advertise the phone with a pen, no matter the size of the small print. I hope no one else is ripped off like this!
399 replies
56 months ago
Great service.
The service that I have received since my son's car accident has been excellent. It was towed and reported to me before he had even had a chance to. The claim process so far has been very easy. I look forward the payout to be just as painless.
53 replies
56 months ago
Neglecting customer satisfaction will cost you more in the end.
I requested the servicing of my 2 fire extinguishers on the 3rd August. I paid the quoted amount, but in error did not pay the VAT. I had to call and confirm a date, despite me having sent a email requesting this and providing proof of payment. I was given a date, and requested to move it due to the long weekend. This was accepted. On Monday the 9th they did not arrive. From then until 24th when they arrived without notification I made numerous calls to find out when they would be coming, all of which where dealt with be a helpful, embarrassed lady who every time did not understand why they had not come and promised to give me feedback and did not. (I often work from home so I needed to go into the office for this). On the day they arrived with out notice they demanded payment and had no idea that I had already paid. I then received an invoice for the full amount. I resent proof of payment and suggested that since their service was so bad they should send me a credit note for the VAT. This was met with a response of pay by EFT or we will send someone to collect the money. Today they sent someone to my office to collect the money. The amount is R22.50 which is really such a stupid amount. However based on their poor service and that I wanted to book training with them and would need them again next year, I think that as a gesture of goodwill they could of written it off. I have paid the R22.50 and notified them that I will use someone else for the training and servicing of the extinguishers.
0 replies
61 months ago
Taken money and not delivered
DO NOT USE THIS COMPANY. Theives!! I paid a 50% deposit (R2300) for the manufacture of a dinning room and coffee table on the 27th Februaruy. I was then asked to pay an additional R1000 to cover the costs of the materials. This made me uncomfortable so I asked for regular updates and confirmed I needed them delivered on the 26th March. I have been lied to and the ghosted on Whatsapp and have not received the tables or a refund that I have now requested.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)