GB
Glynicia B
Active since Mar 2021
6
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Reviews
6 reviews4 months ago
Discovery Health – Misleading Information, No Response, Incorrect Debits & Extremely Poor Service
I am writing this complaint out of complete frustration with the service I have received from Discovery Health. My experience has been misleading, stressful, and financially unfair. On 16 May 2025, I emailed Discovery to clarify when my medical aid would cover me and to confirm my savings amount. I was shocked when the consultant informed me that I have no savings and that my plan is actually a hospital plan, not a medical aid option. This is completely opposite to what I requested when I signed up. When I originally app****, I made it very clear to the sales consultant that I needed a proper medical aid plan, even if it was the cheapest one, because I am pregnant and needed assurance that my baby would be covered at birth. The consultant told me: • The pregnancy waiting period is 12 months • My baby would be covered once born • Pregnancy-related matters would not be covered, but the baby would be At no point was I told that this was ONLY a hospital plan and NOT a medical aid plan. If the consultant had explained this clearly, I would never have signed up. To make matters worse: • Discovery never responded to my email sent on 16 May 2025. • I had to call multiple times, and every consultant gave me different and conflicting information. • When I gave birth, yet again the information changed from what previous consultants had told me. I app**** to add my baby as a dependent, but after discovering again, through several calls that it was a hospital plan and not medical aid, I cancelled the application. My baby had only been on the plan for two weeks, and no benefits were used by either of us. Despite this, Discovery still debited both my monthly instalment AND my baby’s instalment. I can understand if my own instalment processed before cancellation, but I do not understand why my baby’s fee was debited. The application was cancelled almost immediately, and neither of us used any benefits. There is no justification for Discovery to debit a dependent fee under these circumstances. This feels completely unfair and unacceptable. What I also find extremely ironic is that when I eventually sent a cancellation email, Discovery responded immediately with a cancellation confirmation. Yet they never once responded to my important and urgent email sent on 16 May asking for clarity. It is unacceptable that the only time Discovery responds promptly is when a customer wants to cancel never when we need assistance or accurate information. Because of the misinformation, lack of transparency, and inconsistent communication, I decided to reverse the debit and cancel everything. This entire experience has caused unnecessary stress during an already sensitive time!
106 replies
24 months ago
Happy customer :)
Jeanette Mohai did my nails. She gave me a polygel set. Everything was so professional. You can see that she knows her stuff. My hands look beautiful and my nails are happy!!!
0 replies
35 months ago
Puleng Leqoalanes assisted me really well
Puleng Leqoalanes assisted me really well. The service experience she gave me exceeded my expectations.
53 replies
38 months ago
It is okay so far, a...
It is okay so far, although have not yet received the updated policy as discussed which means I will have to follow-up with this matter once again.
56 replies
52 months ago
Policy was never opened by Capital legacy, but they started debiting
I am actually very astonished and angry. I have never opened a policy with Capital Legacy, on their records, there is not even a signed will that was sent from my side to them thus how do they conclude their business transactions with clients? What further upsets me is the retention consultant Lungile Ketsekile, I have informed her numerous times that I have not opened any policy and she has the audacity to send me the same emails insisting that I took out a policy without contacting me to discuss or to do an investigation on this matter. I attended a meeting with one of their consultants and I said I would be interested but let me first sign everything and send it back, I have not done that and I only saw this month that they started debiting since November, for what reason? What agreement took place that established me opening up a policy? This is very disappointing and I have informed Lungile Ketsekile that I wanted to open up a policy although the way in which she handled this really just put me off! Moreover what Lungile Ketsekile is indirectly implying is that when you attend a meeting with one of their consultants you automatically agree to a policy which is outrageous!!!!
53 replies
61 months ago
ANGELIQUE ANDERSON IS THE BOMB!
People say purchasing a house is quite stressful but I must say the whole process with Ooba was stress-free and this is all because of Angelique. Her customer service was exceptional and she attended to all our queries promptly. Thank you once again Angelique, you are a STAR!
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)