AP
Azhar P
Active since Mar 2021
2
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0
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Reviews
2 reviews27 months ago
Non Existent Support
Non Existent. Waiting for feedback on my order for 10 days. Tried contacting via email, call and WhatsApp - no response whatsoever.
0 replies
61 months ago
SILVERFISH INFESTATION, TOXIC STENCH AND LACK OF INTEREST FROM MANAGEMENT/OWNERSHIP TO REFUND
An amazing setting. HOWEVER, our stay in room 3 was horrendous and was infested with silverfish (fish moths). Staff were friendly, but blamed the infestation on the surrounding forest, which did not make sense since silverfish is a residential issue and our stay in another room at the place did not have a single silverfish. We found that this was most likely caused by a damp wall in the room which gave off an extremely toxic smell, so bad that we could not even enter the bathroom. We couldn't even use a duvet since it had silverfish all over and inside. I did email management afterwards, but no refund was provided. The infestation was so bad that upon arrival back home, our luggage was also full of silverfish. Really poor management/ownership as there is complete refusal to at least refund part of the cost. I wonder how management/owners would feel if they had to personally stay in that room with silverfish all over the bed along with the toxic smell that entered the room from the bathroom. Oh, we also had extremely inconsistent water pressure and water temperatures. Amazing :)
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Review Distribution
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1 Star
2 (100%)