MB
Muhammed B
Active since Apr 2021
4
Reviews
0
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Reviews
4 reviews8 months ago
Samsung – Software Update Caused Serious Issues, Poor Aftercare
I am deeply frustrated with Samsung regarding my S22 Ultra. After a recent official software update, my phone began to suffer from serious performance issues – constant app crashes, system UI failures, and processor errors. This was not caused by misuse or damage, but directly after the update provided by Samsung. When I reported the issue, Samsung admitted the phone required assessment and instructed me to travel to the nearest service center in Durban – a 1.5-hour drive away – for a so-called “free assessment.” I followed this process, booked my phone in, and was later informed repairs would cost R2100–R2300, which Samsung agreed to cover. I then waited nearly 20 days without my phone while parts were “on order.” When I finally collected my phone, the same issues persisted immediately. To make matters worse, the repair notes reflected that I had reported “internet issues,” which was never true. The real faults caused by Samsung’s software update were never fixed, meaning I wasted weeks of time, multiple trips, and am still left with a malfunctioning phone. The root of this problem lies with Samsung’s own software update, yet instead of taking full accountability, Samsung pushed me through a drawn-out process that has failed to resolve anything. This experience has left me questioning Samsung’s commitment to product reliability and customer care. I expect Samsung to take responsibility for the issues caused by their update, ensure my phone is repaired properly without further inconvenience, and restore faith in their after-sales support. Customers should not pay the price – in time, money, and stress – for Samsung’s software failures.
106 replies
8 months ago
TM Electronics – Failed Repair and Misdiagnosis of Samsung S22 Ultra
I am extremely dissatisfied with the service I received from TM Electronics in Durban regarding my Samsung S22 Ultra. After a recent Samsung software update, my phone began experiencing serious system issues – frequent app crashes, system UI errors, and processor faults. Samsung advised me to take the device for a free assessment, and the nearest service center was TM Electronics (a 1.5-hour drive from me). I drove there, booked the phone in, and later received communication that the repair would cost between R2100–R2300, which Samsung agreed to cover. I was then informed that parts had to be ordered, and after 20 days of waiting, I drove back again to collect my device. To my frustration, the problem was never fixed. On my way home, as apps reinstalled, the exact same errors and crashes started happening again. To make matters worse, the repair notes reflected that I had reported “internet issues,” which is completely false. My phone never had internet issues – it had system stability issues. This means TM Electronics misdiagnosed the problem, ordered the wrong parts, and wasted over 3 weeks of my time, not to mention two long trips to Durban at my own expense. This is unacceptable. A service center trusted by Samsung should not be misleading customers with incorrect assessments and returning devices still broken. I have effectively been without a working phone for almost a month, and the inconvenience, time, and costs I have incurred are on me because of their incompetence. I expect TM Electronics (and Samsung) to take accountability, redo the assessment properly, and repair my phone correctly at no further cost or inconvenience to me. Anything less is unacceptable after such a poor experience.
0 replies
9 months ago
Samsung Updates Are Ruining Devices – Is This Planned Obsolescence?
I am beyond frustrated with Samsung’s lack of responsibility when it comes to the damage caused by their software updates. First, my Galaxy S20 became unusable after a system update. Performance dropped drastically, and the only “solution” offered by Samsung support was a R6000 screen replacement—completely absurd, considering the issue clearly stemmed from the software. Now, my Galaxy S22 Ultra is suffering the same fate. After installing the One UI 7 / Android 15 update, the phone has slowed down to a crawl. Apps freeze, the system lags, and the overall user experience is unacceptable for a flagship phone. What’s worse is the pattern that keeps repeating: Samsung pushes out updates that break older models, refuses to take responsibility, and then suggests costly repairs—leaving loyal customers out of pocket. I’m honestly starting to question whether this is a deliberate tactic—a form of planned obsolescence—to push customers into buying newer models. If so, it’s ********* and deeply disappointing. I've Emailed Zaservice@samsung.com on the 9th of June and haven't gotten any response yet and so I'm forced to sit back with a R17000-R23000 phone that freezes as frequently as it reboots waiting for the Update that fixes these issues but not even the July patch has done that. What is the way forward???
106 replies
61 months ago
S20 galaxy buds online promo
Absolutely terrible service. I have purchased a contract with Vodacom for a Samsung galaxy S20 late March 2020, the contract was a 36 month online exclusive deal and was supposed to have included a pair of Samsung galaxy buds, once I received my device and after my set up I proceeded to claim my buds from Samsung members app, to my astonishment there was no option provided to claim them, I then contacted Vodacom to query on the issue in which the representative advised that I had to speak to Samsung regarding the problem, I then contacted a Samsung chat assistant via Samsung members app in which he advised to send a list of details to verify@samsung.com. I sent all the details that was asked of me and after 2 weeks received no response, I resent the e-mail once again and still received no feedback, I proceeded to make 4 calls at different dates to try and get feedback unsuccessfully, I was always met with the same response of the matter has been escalated and I should receive a call in a few days once verified, after many failed attempts I spoke to a call center agent who assured me the matter has been escalated and that he had a look at my e-mails, everything checks out and I should receive a call with a C.I.T.D number to claim my buds in which I was never contacted. I did try again and was then advised to send the same details asked of me before to Tellus@samsung.com with the exact same result of empty promises and no responses. It has almost been a full year since my purchase in March 2020 with no galaxy buds that was part of my purchase I am sadly very disappointed with the service I have received regarding my issue especially from a such a huge brand and yet I only buy Samsung electronics and appliances. After seeing all the reviews here it seems to be a common problem of Samsung not living up to their promises.
106 replies
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4 (100%)