MT
Mxolisi T
Active since Apr 2021
7
Reviews
0
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Reviews
7 reviews2 months ago
Refund
The Regional manager is refusing to pay my refund for a laybye fee. The company changed my original order to suit their non refund terms. We bought a blue couch but we just realized that it was changed on the description to a Charcoal color and by so doing it was submitted as a special order and their terms stipulates that they can't refund me. And now they are saying they will charge me storage for that couch which will amount to the full amount of my deposit of 15000.
0 replies
27 months ago
*******
Multichoice is a *******. I paid for my subscription in December the 28th 2023 for the month of January. My services have been disconnected and I'm told by Vuyolwethu that my subscription was changed from Premium to Compact plus of which it was not my instruction. Another agent called Lerato was rude while I tried getting assistance from her and she Hung up on me after I asked to speak to the Supervisor. Vuyolwethu said she is waiting for her Team Leader (Thandile) to assist me but she also hung up on me. I enjoy watching my sports but this is total bull that paying client gets this kind of treatment from the same people that promises the best. These agents have a care less attitude towards their clients who puts money in their pockets and someone did something and now I'm being **********.
58 replies
35 months ago
Bridge of the POPI Act.
To Whom it may Concern, I’m writing this email on behalf of my Mother-in-Law and from a place of discomfort and disappointment. My Mother-in-Law started receiving calls from a number that she’s unfami**** with and decided to ignore these calls. At some point she ended up answering the call only to find that it was a male voice that she didn’t know and started asking her questions regarding the car that she traded in with Toyota Menlyn in 2021. The person on the other end of the line asked her to come with him for a change of ownership of the car and a re-print of the car papers as he allegedly lost the original documents. My Mother-in-Law contacted Toyota Menlyn to find out as to why she was receiving calls from a total stranger in this regard and she was told to contact Johan (Manager of Used Cars), unfortunately he was unavailable and they promised to pass the message for him to call her back. She waited for his call but the call didn’t come and decided that I should try to find out what was happening. I called Toyota on 19/05/2023 and asked to speak to Johan and he was dismissive saying that he has a client in his office and can’t speak to me, to my irritation I asked him to put me through to someone who might assist as a person who needs urgent assistance in this regard. He ended up hanging up on me when I asked him to put me through to someone who might be able to assist me. I contacted the Customer service Toyota Menlyn and spoke to Amanda September who advised that my mother-in-law’s details are still in the system of which it was not supposed to be the case, and to my surprise I asked her about the Protection of Personal Information and she also confirmed that it was against the regulation for the company to give out such information to anyone for any purpose for that matter. Amanda September said she’ll forward the matter to head office for further investigation and she’ll contact me back after 30 minutes. An hour and a half later I called her back only for her to tell me that she hasn’t received any feedback but all she knows is that the car was sold from one the Toyota branches in Centurion, and the person investigating is still trying to gather information as to who was the sales person that sold the car. She said she’ll be in contact the minute she gets all the information and I’ll also be contacted by the person investigating the matter. This situation has led to a very difficult couple of days for my mother-in-law as she’s constantly thinking that she might be followed and maybe this person might come to her house. She feels that her life is in danger and this has caused a lot of emotional distress, anxiety, depression and nightmares at times, we are talking about a 73-year-old lady who’s staying with her 2 grandchildren(Girls) and know for a fact that she wouldn’t even be able to protect herself should this person show up to her house. I’m assuming that he also has the address if he managed to get the contact without any proper channels followed to protect her information. We request an enquiry for this matter. NB: We intend to report this to the Information regulator as this is a serious breach/violation of personal information
0 replies
56 months ago
Poor service delivery
A Gentleman from the "hello peter" department by the name of Andile called me on the 30/08/2021 at 14:59 and said he was investigating my query, after giving him all the details he said he'll call me back of which that was another empty promise. This company is truly hiring incompetent people who promises big but lack service delivery. I'll keep on writing these reviews and definitely the Ombudsman will hear about this sooner or later
53 replies
56 months ago
Poor business practice
Multichoice is a rip-off. Please see my chat with them below. We are paying for hidden costs which were never communicated and they don't even care. Chat with Multichoice regarding payments. Alright. Please give us a moment while one of my team members steps in... Hi ℹ️ Thank you for your patience, . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. During your wait, there will be no menu options available. 26 minutes ago Karabo . has entered the conversation ℹ️ Please keep in mind that the menu options are inactive during your chat. If you want to go back to the menu, simply ask the agent to "end chat." Good evening. Welcome to DStv Live Chat, my name is Karabo. How may I assist you today? Apologies for the delayed response. Hi, I'd like to downgrade my subscription. Alright, if I may ask To which package do you wish to downgrade to? Compact plus. Also kindly find the below link for comparing our DStv channels and packages https://www.dstv.co.za/get-dstv/compare-packages/ Ok Please confirm the following so that we can assist you further; · · · Physical address · Cell phone number" Thank you, please wait a moment while I access your account Thank you for your patience :) Your DStv subscription will be scheduled for downgrade to DStv Compact plus on 28-Aug-2021 An amount of R934.87 is due tomorrow on your account. To cover for the overdue amount as well as your DStv Compact plus subcription untiil the *26/09/2021 What overdue amount? I've been paying R650.00 for the past 3 months which was a discounted fee for Premium subscription. Why should I have arrears? Ok One moment please while I go through the Financial transactions on your account How long must I wait? Please bare with me on the Chat Apologies for the delayed response. Thank you for your sincere patience ;) Please note that Your monthly amount has been an amount of R754 R649 for DStv Premium subscription (3 Months Discount) + R105 Access fee for the PVR (pause, rewind, record) functions on your decoder, as well as the Xtraview decoder. Not in a million years, no one told about R754 and I've never heard anyone tell me about the access. I was told to pay R649. why didn't I get any notifications regarding the short payments? Answer please............. My apologies for that inconvenience The shortpaid amount after paying on the 26/06/2021 your account, pilled up and was added to your following month's DStv bill which was on the 28/07/2021. Why is it my problem that you guys are lying to us regarding your subscriptions. May I have your full name and a reference for this chat. ANSWER PLEASE!!! Click the button below to rate this interaction Rate Now The conversation was marked complete. Karabo Letlhake We're also picking up that a Communication Method hasn't been selected on your DStv account, hence why you may not be receiving any SMS'es Email I have just assisted in updating your profile Note that I'm taking this to the OMBUDSMAN I’m trying to understand your query since it seems a bit beyond my abilities. I’ll need a bit of help from you.
53 replies
61 months ago
R300 pack of meat full of fat less meat.
I've been shopping at Pick n Pay Little Falls for a couple of years now and I spend R3000+ everything I go shopping there. We always buy lamb packs and we find that they top the packs with "six" edible pieces and the rest is fat that is staffed at the bottom to increase the scale. I thought it would be better but it seems to be getting worse than before, I'm really perplexed by this as we are spending our hard earned cash to feed our families but companies are taking advantage of us a consumers. I don't wish to open the rest of the packs as it will mean that I have to go back and buy more meat.
53 replies
61 months ago
Poor service.
My services were disconnected and after making a payment I was promised that I'll be reconnected, to my surprise a few hours later I'm still looking at an error on my screen. I was promised a call back from the manager but I'm still waiting.
53 replies
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1 Star
7 (100%)