SM
Sandra M
Active since Apr 2021
2
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Reviews
2 reviews4 months ago
Extremely Poor Communication & Customer Service - Very Disappointing Experience
I am extremely disappointed with the service received from Spitfire Furniture. After waiting four months for my couch to be delivered, I received no communication from the company about delivery dates or times. The couch was suddenly delivered on a day I was not home and left in my garden despite Spitfire having assured me, after I had to phone repeatedly, that assistance would be provided to help move and position the furniture. When I contacted the company for clarity, the owner phoned me repeatedly and spoke to me in an unprofessionally defensive and rude manner, insisting that delivery issues were “not his fault” because they outsource. This is not an acceptable excuse - customers buy from Spitfire, not their outsourced partners. To make matters worse, the receptionist imp**** that it would be “unfair” for me to leave a Hellopeter review, instead of acknowledging the legitimate service failure. Between the long delay, the total lack of communication, the unannounced drop-off, and the unprofessional response when raising concerns, my experience has been frustrating, inconvenient, and frankly unacceptable. High-end furniture requires high-end service. Spitfire Furniture fell far below that standard. Whilst the product is good, their staff telling me they are "putting our fires" plus the bad service is no excuse.
0 replies
25 months ago
Don't use Reliable Store
Shocking. Placed order in Dec 2023. It's 19 Mar 2024 and still not received my order. I waited on their helpdesk line for 20 minutes, got to number 1 and the call was cut. I've written to them numerous times. Received 1 response to check on the order and no correspondence since. I'm beginning to think they are a ****.
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