SB
Shrivar B
Active since Apr 2021
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Putrid Service
I purchased a bundle ticket to watch Anaconda at Cinecentre Grand West on the 27/01/2026 at 7.30pm. The bundle included a medium drink, a medium popcorn and the movie ticket itself. Expecting good service, I was met with excuses. There was only one cashier on duty and even after waiting almost 30 minutes I was still not serviced. I entered the movie cinema with no snacks or drinks even though I had paid for them. Popcorn was being prepared one box at time, the staff looked like they were running around like headless chickens. It was an utter waste of my time and money and spoiled my entire mood for the movie. No wonder there are only 3 branches left in the country, because their service lacks.
0 replies
25 months ago
I requested a callback to receive a quote for pet insurance Within 2 hours I was called by a gentlemen name Demar Jansen
I requested a callback to receive a quote for pet insurance Within 2 hours I was called by a gentlemen name Demar Jansen. He took me through the process of how the policy would work and was rather friendly and genuine over the line Call lasted under 30 minutes and by the end of it my pet was covered from April 1st. Well mannered and well explained. Will definitely recommend Demar Jansen from Dotsure
56 replies
48 months ago
Poor Customer Service Delivery
I had recently visited an FNB Branch based Gateway Umhlanga to pick a credit card. I arrived at 1pm on May 13th and was issued with a ticket. An entire hour passed without my number being called and had to leave the branch due to an upcoming meeting at my place of employment. The staff showed no urgency and displayed a rather slow and laid back approach. I had visited the branch prior to fetch a bank card and the entire transaction only took around 10 minutes. I'm astonished at the service recieved at FNB as on TV they appear to be really customer focused based. FNB is more of a TV bank than anything else.
134 replies
61 months ago
Difficulties with Cancelling an Existing Device Contract
I had called into the Cancellations Department (081 1958) on February19th 2021 to cancel my device contract (079 909 3714) by the end of February and had decided to retain the data contract with you guys. A representative then informed me that everything will be taken care off. I am now sitting with a bill that is due for the month of March which I am not liable to pay as I had called in February to cancel my contract. Since no payment was made for the months of March, my services are now blocked. When the month of March commenced, I noticed that I had a pending bill due. So, I called in on the 15th of March. I spoke to a representative and they had informed me that on their side they can see I called in a month prior to cancel my contract but it was not done. I was then advised an investigation will take place and everything will rectified. I was so promised a callback from one of the line managers within the next 24-72 hours. Since no call was made to me, I decided to phone in on multiple occasions (March 19th, 23rd, 25th), I was then informed that the matter wil be taken care off and that I will not be liable to pay any outstanding amounts since I did call in a month in advance to cancel my contract. On March 26th, I spoke to very lovely representative who goes by the name of Mariam. She had informed me that she will escalate the matter and provided me with a reference number (1-349 491913 79230). I have been very loyal customer to Vodacom as I have kept the same number for the past 10 year or so. I have also taken up many contracts with you guys. In total I must have taken up contracts for 5 different devices during my lengthy stay with Vodacom. And when I eventually wanted to cancel my last contract it was totally messed up by you guys. Again, I am not liable to pay the bill for the month of March as I did call in advance to cancel my contract. Please rectify this issue as soon as possible or I may need to pursue legal action and contact an Ombudsman.
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)