TG
Tracey G
Active since Apr 2021
2
Reviews
0
Industries
Reviews
2 reviews14 months ago
Momentum Policies are USELESS!!!
DO NOT TAKE A MOMENTUM POLICY OUT!!! DO NOT, DO NOT, DO NOT!! They do not honour their payments! I am super frustrated with Momentum - in the last three years, I have been diagnosed with basal cell cancer, ulcerative colitis and have had to go in for major surgery due to longstanding skeletal issues. I will also need to have another surgery done in the next year due to that!! Despite being in hospital numerous times, being booked off for almost 60 DAYS in the last couple of years, and paying my policy for over 20 years, Momentum still finds EVERY EXCUSE IN THE BOOK not to pay out my Comprehensive Critical Illness policy. I am going to go on every social media site available to me to advise people NOT to take out that policy - IT IS POINTLESS!
106 replies
61 months ago
SUCH A POOR EXCUSE FOR MEDICAL PROFESSIONALS
My daughter was at Akeso for a week and had only been seen ONCE by a Psychiatrist. The original doctor she was referred to was too busy and after that, she went back and forth. The doctor she was seeing hardly got back to me, would never return my calls I phoned SO MANY TIMES but was never phoned back They are most famous for "I will phone you back in 20 mins" but never do Two doctors admitted to the injustice that was given to my daughter, yet that did not help! The Head of the hospital threw the phone down in my ear when I complained about it. SUPER UNPROFESSIONAL To this day, the relevant doctor has not even gotten back to me with an actual diagnosis and why my daughter was given the meds she was given. She sent my daughter home with a discharge summary for me and that is how I found out! She was there for three weeks and I had ONE conversation with the doctor regarding my daughter! JUST ONE! Just a poor excuse for a psychiatric hospital. These are people's livelihood and emotions we are talking about! My daughter had an EEG done and the doctor did not even bother to let me know what the results were. I emailed Akeso Head Office, spoke to a Marketer. She told me she would get back to me ... STILL WAITING! The doctor said on the discharge summary that she "obtained collateral from mother" NOT TRUE I have names, times, screenshots, the amount of calls / emails I sent ...but they think we are a joke! Someone needs to be held accountable and they should not be allowed to interact with patients!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)