Active since Apr 2021
Good afternoon South African citizen. Kindly be aware that pick n pay bluff sold me rotten food which expired last year but when I told them they now said I must contact Mr d but they started to help me but today they are declining and redirected me to mr d, so the expired food was not packed from them but Mr d office? I'm even tired of typing yooh 😭😭😭
Complaint Reference 6985295NF - "We have requested the relevant team to provide updates at least twice a week until the process is complete. While we cannot confirm an exact completion date at this stage, please be assured that we are actively monitoring the progress and will keep you informed" They failed to give that update, and I can see that we are at indirect war because I have reported them on hellopeter, you are taking ages because of my complaint. Bad service
Case 05954002, they've blocked my account because the lady who sent me R100 whilst in the same ward in hospital account have been blocked as they suspected ***** on her account, so why must I suffer for that ⁉️they said I must go to saps for affidavit and submit in the branch, I'm sick in bed and I don't have transport to go for useless matter. I supported this capitec bank in 2005 when people didn't know about it so now they are telling me to jump ⁉️ please activate my account ASAP.
HCP0002263593, why we always wait till the 10th day for the claim to be finalized? Why we have to fight in order to finalize claims? I've submitted on the 15th November, yes I'm aware of the turn around time but why you always have to reach maximum waiting? I need my claim to be finalized today, I'm trying to avoid fighting because you sort of enjoying fights whilst I'm no longer interested to always fight with you. What's stopping you to finish before complaints?
I submitted the claim to FNB HCP2263593 on the 21 October, sent all the documents which were confirmed by them, then they asked for confidential report which I sent on the 26th and confirmed receipt on the 27th. They've requested the sent report and I sent again yesterday. Later yesterday they asked for the documents sent on the 21st, I'm so annoyed by the Assessor. Kindly pay me today this service is disgusting.
Policy HCP2263593 I've submitted a claim which reached their timeout Friday. On the 8th of September I've received required documents from Thulile the claim assessor, I sent those excluding 1 document which I would get by the 9th then on the 9th when I was about to go get the requested outstanding document she changed and send the new required documents which excluded the 1 which I didn't send on the 9th so I resend those although it was sent several times n I confirmed if there is something outstanding on the 9 and they said no. On Friday when I demanded to speak to her after proving that she is doing wrong, she then changed and said I must forget about that medical report and send another pathology. She was starting war by making sure that I suffer after giving evidence that she was out of the line. I need my money today and I'm no longer comfortable with her and I'm doubting her outcome as she wanted me to feel her pressure.
On the 18th of June I sent my bike driver for bike spare key, it was around 8am. They made the key and he paid R250, before they've finished they noticed that there was a ***** missing, they looked and didn't find it, they then replaced it free because it was their fault. He left the shop and rushed to work, after sometime he noticed the noise on the fuel tank, he checked and only to find out that the ***** was careless left inside the tank. I phoned them to report the matter but they said they don't have someone to go and fix the problem, I asked the estimate time maybe then they said they don't know, how can the manager fail to give me estimates because the driver was waiting for them instead of working, how can the manager failed to solve the problem? Management skills? Damage control? After a long argument he said they'll phone me before they close so that I'll send driver's location to solve the matter.
I've ordered and paid for 2 goods with them but when I read their adverti*****ts today it seems as if they are selling alcohol and their license is liquor license I then asked if they are selling other products or they are a **** but they didn't answer that question 🤔 who knows if they are a **** or not? I'm getting worried because I don't notice that they have liquor license but when I asked they said yes to alcohol but the next actual question was ignored.
My 72 years old mom bought a phone on this shop, it didn't work because of network fault so on the 26th of March she went to complain and they admitted their fault and gave her the new one so that new phone isn't working, so I phoned them and they said she must take it to vodacom shop for repairs, unfortunately she can't go up and down to fix the fault phone as she's sick and remember it's the same model that they are aware that it's faulty. They must give her another new phone or refund ASAP
Sanlam has failed me for more than 4 months. I've asked them of how many days I've used for my both hospital covers but there is no response Kind regards Thandazile Bendane Good day Kindly note that I tried my best getting information from the claims department with no success. Kindly note that you have an option to send through your complaint to internalcomplaints@sanlamsky.co.za. Policy sg14987171 and the other one
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