TM
thato M
Active since May 2021
3
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0
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3 reviews57 months ago
silence
From: Thato Monale <Thato.Monale@supersport.com> Date: Monday, 23 August 2021 at 14:32 To: "disputes@clearscore.co.za" <disputes@clearscore.co.za> Cc: Experian South Africa <disputes@clearscore.co.za> Subject: FW: [EXTERNAL] Re: cellc Afternoon I trust you are well. I request an update on the mail I sent below as the note against my name should have been cleared a long time ago. Regards From: Thato Monale <Thato.Monale@supersport.com> Date: Monday, 02 August 2021 at 19:14 To: Experian South Africa <disputes@clearscore.co.za> Subject: Re: [EXTERNAL] Re: cellc As per your request From: Experian South Africa < Reply-To: Experian South Africa < > Date: Monday, 02 August 2021 at 13:15 To: Thato Monale <Thato.Monale@supersport.com> Subject: [EXTERNAL] Re: cellc ## - If you need to reply, please type above this line - ## Good day, thank you for your e-mail. Please note we require a paid-up letter to log a dispute for you. Kind regards, Reneiloa Call Centre Representative Experian South Africa (Pty) Ltd| http://www.experian.co.za [P hellopeter i trust you are well. above is my continued request to Experian to clear my name for a debt i paid up in march but somehow it still lingers againts my name, which puts my plans to buy a house next year in jeopardy, worst is the silence. please help
53 replies
60 months ago
Cell C customer service is far from ideal
Below is my experience with CellC,diabolical From: Thato Monale <Thato.Monale@supersport.com> Date: Monday, 03 May 2021 at 22:26 To: "custserv@cellc.co.za" <custserv@cellc.co.za> Cc: Carte Blanche <CarteBlanche@multichoice.co.za> Subject: Explanation request:case reference number 1030 403009 Sir/Madam I had a contract with Cell C that went into arrears and got cancelled and the handset was blacklisted, rightfully so. I have since settled the amount owed to Cell C in full in mid-February 2021, provided the paid-up letter and filled in the form at the cell shop at Cresta shopping mall on the 4th of March 2021. I have since been on multiple phone calls to your customer service department only to be sent from pillar to post and the handset is still blacklisted. I have been the Cresta cell c shop twice to follow up, to no avail. I have resigned myself to the fact that the handset will never be removed from the Blacklist and more interested in the treatment I have received. Is this normal? or is this treatment reserved for some people and if that is so, which people are those and which people do you decide to assist. I request a response on how it works and not in the phone anymore. Regards
53 replies
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