ZK
Zenani K
Active since May 2021
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
*********** AGENCY!!!!
I'm tired of REMAx!!! And don't tell me to email you people because we've been doing that!!!! Do your jobs!!!!! We've had 2 years of nonsense from you people. 2 years!! Now that we must get our deposit released it's more nonsense!!!! REMAX Team Jacaranda Pretoria, Tumi Nkuna, David Bester, Linda van Dyk, and REMAX of Southern Africa HEAD OFFICE. I am writing to formally express my concern regarding the continued delay in finalising the tenant’s deposit refund. The tenant undertook to sign the deposit release form on the 2nd of March 2026, but has failed to do so. This ongoing inaction is causing an unreasonable delay in concluding the deposit process, reflecting the same pattern of delays we experienced with rent payments over the past two years (24 months) , as well as the delays related to their move-out date. As you are aware, in terms of the Rental Housing Act and standard lease obligations, the deposit must be finalised within the prescribed time period following the outgoing inspection on 14 February 2026. Any further delays will be a direct result of your agency’s failure to act decisively. The tenant’s conduct can reasonably be viewed as obstructing the process. As the managing agent, it is your duty to take proactive steps to ensure compliance and bring this matter to conclusion without further delay. Please provide written confirmation within 24 hours of: 1. The steps taken to secure the tenant’s signature. 2. The date by which the deposit will be finalised. 3. The enforcement actions that will follow should the tenant continue to delay. I must also place on record that this is not an isolated administrative issue. There appears to be a recurring pattern of delays and tolerance of non-compliance in matters involving this tenant and your agency’s management thereof. I trust this will receive the urgent attention it requires. P****lo Makume
0 replies
2 months ago
Horrible customer service!!!
My partners assigned agent, Tumi Nkuna, has been an absolute nightmare to deal with. Time and time again, she sided with the tenants even when they were clearly in breach of contract. The tenants repeatedly changed their rent payment date at their own convenience ,and were still late month after month. Instead of issuing the proper notices and protecting the landlord’s rights, Tumi told them we “can’t evict them,” effectively undermining my partner as the property owner. Communication was extremely poor. Follow-ups were rarely done. Issues such as a completely broken glass-top stove were not handled properly. Damages were not reported. Concerns were brushed aside. When the lawyers instructed that the tenants vacate the property by 16 January 2026, Tumi continued reassuring them that they didn’t have to leave. A full month later, on 14 February 2026, they were still occupying the house, making excuse after excuse. Only once we demanded our keys back did anything move forward. To make matters worse, Tumi arrived to conduct an “inspection” while the house was still full of the tenants’ belongings. What kind of inspection is done under those circumstances? We had to conduct our own inspection, taking photo and video evidence ourselves. The property has been left in a shocking state: Broken stove (never repaired) Broken cupboards Peeling paint and damaged walls Filthy, greasy walls with ****roaches in multiple rooms Blackened ceilings Broken light switches and wall sockets Yard messy, trees broken, rubble burned Grease-stained paving Municipality bill exceeding R30,000 due to unpaid monthly charges None of these issues were properly communicated to us as landlords. Throughout this ordeal, management, including David Bester (manager) and Linda Van Wyk (finance) , failed to respond to emails or take calls consistently. Escalating the matter to head office yielded no assistance whatsoever. We feel completely unsupported, disregarded, and financially prejudiced. An agent’s responsibility is to protect the landlord’s interests while maintaining professionalism,not override the landlord’s decisions or enable tenants who are clearly in breach. We will never work with RE/MAX Jacaranda or any RE/MAX again and would strongly caution other property owners to think very carefully before entrusting them with their investment.
56 replies
29 months ago
Thank you so much to Surenin Naidoo
Thank you so much to Surenin Naidoo. He explained everything well and the process was so quick. Now I just can't wait to recieve my router. Very excited and I recieved a discount 😅.
73 replies
56 months ago
King Price (Mathapelo Masedi)
Mathapelo Masedi from King Price insurance was of great help to me with regards to getting a new quote and cancellation of the old policy.
53 replies
56 months ago
CarZuka Mr Frederick Oosthuizen
Thank you so much to the CarZuka team,from the first phonecall I received from Ms Maki to Mr Frederick Oosthuizen who made the process of selling my car very smooth and professional.
0 replies
60 months ago
Great service
K****tso Sekoaila was very helpful and clear in assisting me get insurance for my vehicle. Thanks K****tso!!!
53 replies
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