EX
Elizabeth X
Active since May 2021
3
Reviews
0
Industries
Reviews
3 reviews13 months ago
Dissapointing experience with our skydiving booking
I booked a skydiving experience with Skydive Pretoria @ Wonderboom on February 13, 2025, for three people to jump on March 8, 2025. We received immediate confirmation, and everything seemed good to go. However, on March 7th at 4pm - just 18 hours before our scheduled jump - we received a WhatsApp message stating that one instructor had fallen ill, and our entire booking was cancelled and rescheduled for the following weekend. While I understand that unforeseen circumstances can arise, the way this situation was handled was completely unacceptable. When I asked if the 2 remaining jumpers could still proceed with their instructors, I was given the weak excuse that they "could not guarantee they would jump together". Instead of making an effort to accommodate them, they simply pushed our booking aside, prioritizing larger groups instead (my opinion). This was supposed to be a once-in-a-lifetime experience for my daughter's 21st birthday, and the disappointment was heart-breaking. They made no effort to help and showed zero concern for making the 2 remaining jumpers' dream come true - even though they had instructors assigned! Cancelling plans made a month in advance with just a casual WhatsApp message and no alternative solutions is completely unprofessional. If you're booking with this company, be aware that they may not honor your reservation when the day arrives. Our experience left a bitter taste, and I would not recommend them to anyone who expects reliability, professionalism, or decent customer service.
0 replies
19 months ago
Pleasant shopping experience
I recently visited The Tuxedo Store in Craighall Park, JHB to find a tuxedo for my son's matric farewell, and I couldn't be more impressed with the service we received. Justice was exceptionally friendly, professional, and helpful throughout the process. He made finding the perfect tuxedo, shoes, cufflinks, and other accessories a breeze, turning what could have been a stressful experience into a truly pleasant one. The store boasts a beautiful range of tuxedos, shoes, and shirts, all at very reasonable prices. Justice's expertise and dedication were evident, and I highly recommend The Tuxedo Store to anyone in need of formalwear. Thank you, Justice, for making our shopping experience so enjoyable!
0 replies
60 months ago
Missing parcels not insured!!
They don't advise on which postal company they will be using and they don't take out any insurances on parcels, so my parcel went missing in South Africa because they used the cheapest and worst postal services, SA Post Office and after investigation, I found out they don't take out insurances on parcels, they did not even bother to compensate on anything. So I lost my parcel and a refund................ NOT ON!
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)