Active since May 2021
How unpleasant to visit this once very effective venue & department. Many security guards/assistants standing around, chatting to each other but none attending to customers lining up outside the building at the entrance. Long waiting periods and very unfriendly staff. Eventually got my lisence after more than two hours. Never coming back here again. So disappointing!
Very bad experience on Saturday, 16 March 2024. Shop's admin & payment system has apparently been offline since Thursday. I have empathy with the frustration and challenges caused by it but definitely not with the way the situation was managed. Customers queued for longer than an hour. When getting to the front, each item was recorder in detail manually with waiting periods in between when a staff member or manager took individual items back to the shelves and wrote prices on it with a permanent marker. This process was repeated a couple of times with different items and with all customers. We were also informed (only) at the till that some items in our shopping baskets could not be purchased because it was new stock and the prices, thus, not available. (Prices could apparently only be accessed on the system, which was off line.) WHY COULD CUSTOMERS NOT BE INFORMED ABOUT THIS ON ENTEREING THE STORE OR WHILE STANDING IN THE QUEUE FOR APPROXIMATELY AN HOUR?! It also would've made sense and save a lot of time if items in customers shopping baskets were priced with the black markers staff were running around with at till point. On top of it all, the items that did have prices and I could buy (less than half of the things in my shopping basket) were packed in two plastic bags without even asking me if I want to have plastic bags. I was charged R8, 00 for these bags. Although having a local sweets store with reasonable prices, which is very convenient for a school teacher, I will rather travel to another area of Pretoria next time. The store manager's comment was simply: "It is not my fault."
Have only received professional and good service from Affinity. Great value for money. Spoke to Calvin at the call centre today and, as usual, the service was great. Thank you for making my life more medical service more affordable & my life less complicated!
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