JL
Jan L
Active since Sep 2009
5
Reviews
0
Industries
Reviews
5 reviews18 months ago
Delivers when it matters
I have been with Santam for 20 years. During a recent holiday in the Kruger, a rock falling from a construction truck completely destroyed my windscreen. The process of getting it replaced was absolutely seamless and Santam delivered when it matters - when you have to claim.
0 replies
47 months ago
400% markup on parts???
Chris charged me R899 for a part that I later found actually only cost R179 retail on most shops. I don't mind paying for labour and work done - but to put a 400% markup on the price of parts are absolutely stupid. Will not be using them in the future.
0 replies
59 months ago
Struggling to cancel contract - no response
I have phone the call-center 3 times, and written 4 mails over the last 5 days to get my contract cancelled - with absolutely zero response. Can somebody please contact me so that I can cancel my contract. If it takes 5 days to respond to a simple cancellation request - you are not the security company for me. It will then probably also take forever to arrive at my house in an emergency.
53 replies
66 months ago
Quick service - but parts completely overpriced
All, The good first. Logged a call for them to come and look at my maglock on my driveway gate not working. Technician was here same day - and identified that I need a new maglock. Returned the next day with the part - R3 500. I stopped him, and stared phoning around for the price of that part. Almost anywhere I could get it for half that price. I am very willing to pay for installation - but a 100% markup on parts that I can find retail for half the price does not make sense. Send the technician packing - I have paid the call-out fee, but I am not paying 100% markup on parts....
0 replies
125 months ago
Service slowly going downhill....
I have been a loyal Takalot customer for many years - with probably 40 orders over the last 4 years. But the service has steadily been going downhill the last 6 months - up to a point where I don't know if it worth it anymore...<br> <br> I ordered a drone on 30 December, and paid the additional R75 for guaranteed Sunday delivery. Then I got a call on the 31st saying that they have delivered the incorrect package to me (a calculator), and delivered my drone by accident to somebody in CapeTown (who returned it to Takealot).<br> <br> Takealot phoned me and organized a replacement order on the 31st - but yesterday I discovered that the new delivery date is only on the 6th of January (not Sunday the 3rd). I have been logging various enquiries on their web-page with no response.<br> <br> I really think that if you take people's money for guaranteed delivery and stuff it up you should try and make the replacement order also a priority - like the original order. <br> <br> I wish I could say this was the only incident, but over the last 2 months about half of my takealot deliveries were not done at the agreed date - so this is not a isolated incident.
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)