Active since May 2021
Mostly 1 star service but Celine Kleynhans gave me 5 star service by taking ownership of a unanswered request and by actioning the request
Elite Service Center. BAD! BAD! BAD! Don’t even think of using them….. “ Ricardo”will call (He has a list of all Kirby owners in Greater Durban) and suggest a service of your Kirby vacuum . They arrive promptly and may return the machine polished up however it has been cannibalised for parts they need and no service performed.Of course no calls returned or answered once they have your cash. He never provided a spare part I paid for 2 months ago! Their Business address premises are empty and no forwarding address found.
Just before Easter weekend diesel contaminated fuel was pumped into our petrol tank at one of the Bp service stations in Durban North.This initiated the breakdown of my wife's car causing massive inconvenience just before the long weekend and during the week afterwards .We were given the runaround for ages before BP eventually reimbursed us for the repairs. The customer service from BP South Africa was exceptionally slow with no urge to take responsibility