JN
Jared N
Active since May 2021
2
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Reviews
2 reviews52 months ago
Pathetic service
Absolutely pathetic We are people, not animals! A lady by the name of P. Pillay had been dealing with us with regards to our outstanding school fees. This lady has no way of talking to people from the time the call starts. It's always an argument because she would never let us speak. She always overtalks when we are talking and does not understand what we are trying to tell her. When we try to explain that we could not make a payment due to things being bad financially due to the pandemic and the past looting, she responds that it's bad for everyone. Previously we had asked for her name so that we could talk to her manager and she had lied and given a name of V. Pillay. When we had contacted the manager who had spoken to us in an appropriate manner and had made a payment agreement with us that suited our budget, that's all that had to be done! This P. Pillay is absolutely rude and not an understanding person, and she is not professional at all. We have a life, just like everyone else. If we miss the call, we get a threatening SMS stating that they would take legal action and take us to court. Put it on email and send it. The last call we had with P. Pillay she had threatened us on the call once again to take legal action. I understand that as a debt collecting company, you need to put pressure on people to get the money owed. But have some professional etiquette and talk properly and make appropriate arrangements. We cannot help it if we were affected negatively with all that's happening.
0 replies
59 months ago
Pathetic customer care
Absolutely poor service We had installed fibre at home recently and the service received was absolutely poor. Firstly Vodacom sends us two routers when we had only asked for one. The second one is still at home when it was said to be picked up some time ago. Secondly, the fibre deal was for an amount the we could afford and everything is on contract, but Vodacom puts us on a higher line and charges us a higher price. Thirdly these issues have been brought up a number of times but the people on the other end of the call either give attitude and refuse to help or they keep redirecting the call using our airtime and only for them to cut on us and never call back... Like they said they would! This is the 6th current contract with Vodacom and yet the worst customer service received!
106 replies
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