WA
Wendy A
Active since Jun 2021
4
Reviews
0
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Reviews
4 reviews38 months ago
Outsurance's TERRIBLE quotation process and EXPENSIVE services!
Outsurance - you lost a potential client because you haven't taught your Call Centre agents to LISTEN or take initiative - and your service is FAR too expensive! Forget about all the 'perks' you offer - they won't make up for the additional annual costs! I requested a quotation from Outsurance (along with other insurance companies) to compare prices, as I usually do on an annual basis. I was not given the option to be contacted by email when I submitted the form via their website, and I received a phone call about an hour later. The Call Centre Salesperson clearly only wanted to make a sale - and was not concerned about my needs! It was clear that he read from a script - and wasn't going to veer from it, and insisted I listen to it all (even about how he was going to provide the best premium offer for my 'beautiful' house or 'beautiful' contents - which he's never seen!) I explained that I KNOW what I'm looking for and just want a response on the premium costs. I was taken through MANY repetitive questions - for both building and contents, and when I told him I'd already responded to many of them when I responded to the building questions, he was clearly out of his depth - as he was most likely not really listening to me, other than to complete a form on his side. Also - it was clearly a sales pitch - as I was asked at least 4 times from which bank account I'd be paying and when I wanted to start (even before he'd given me the premiums!) in-between his questions - and before he'd even given me a quotation! After an HOUR of questions, I realised that both quotations were more expensive than what I currently pay - the contents quotation being MORE than DOUBLE what I'm currently paying. When I asked for an email address to send information on what my insurance needs are, he told me that Outsurance only does quotations via phone, as it's recorded (are emails not able to saved at Outsurance???). Who has time to spend HOURS on the phone for a quotation??? (We hadn't even gone through the other premiums I wanted clarity on yet! When I told him that I did not have any more time to spend talking on the phone, and that he should send me his email address, he responded he'd call back the next day - this after I had told him repeatedly that I would call back after reviewing the different quotations I would receive IF I WANTED to take the Outsurance quotation further. I told him specifically NOT to call me. Lo, and behold!!! He called back today!!! This is the WORST service I've had from a service provider in YEARS!
53 replies
56 months ago
A.P. Maintenance - excellent service provider!
Allan and his team from A.P. Maintenance have completed 3 home maintenance projects for us - and have done so professionally and excellently! They go WAY over and beyond the call of duty, to the point of installing an awning at no extra cost to us (the 3rd project). Allan even collected the awning for us, saving us delivery costs! He double-checks his/his team's work to ensure that all is well. His prices are very reasonable. I highly recommend his services.
0 replies
59 months ago
Superb work by Aquaholic Plumbing!
I want to give a huge shout-out to Chris and his team, who were very professional, unintrusive and as quiet as possible while working (we work from home), and completed the piping installation (replacing copper pipes) in a relatively short period of time. They finished off the work neatly. I would recommend them any time!
0 replies
59 months ago
Extremely poor customer service!
Webafrica's customer service is truly poor! Trying to call in or have service consultants assist via their WhatsApp line is a nightmare! I finally cancelled my account with them. I provided a month's notice for the end of June 2021, as per their policy. However, one of their personnel gave the fibre company permission to transfer the line on 1 June. I was not informed - and suddenly found myself without access to the internet at 9am yesterday morning (1 June 2021). (My husband and I work from home and he was going to have an online meeting at 11am, which he had to cancel.) I first tried calling in, and was put on hold for over 10 minutes at a time – several times! Then I tried their WhatsApp line, which doesn't provide for many choices. The person who finally assisted me didn't even know that the line was not connected any longer while she was trying to assist me! I was then called by the new ISP I had signed up with to inform me that the Frogfoot had transferred the line to them and they were ready to install immediately. Only then did I realise what had happened. In the meantime, Webafrica’s debit order for June had gone off my bank account early yesterday morning for June. When I contacted them, they informed me they could not refund me, as I had cancelled for the end of June! I informed them that someone in THEIR organisation had given permission to transfer the line too early - and that I am now having to pay them (for NO service for the month of June) AND the new ISP as a result of their error. NO RESPONSE to my email! And as for the 'billing' consultant on the WhatsApp line, he wanted to palm me off to someone else! I insist on getting a refund from Webafrica for June’s non-service, as I am now connected via my new ISP.
0 replies
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1 Star
2 (50%)