GV
Grazia V
Active since Jun 2021
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
It costs nothing to be helpful and polite
What a poor show! I have always been a fan but could not believe the response from one of your staff when I called her to ask that I get a refund and not a credit for a faulty item that I had purchased online and returned to the store. Her only concern was who had given me her number as opposed to hearing what my request was and responding appropriately. I was really disappointed and it’s highly unlikely that I will ever shop there again after the experience I had. In addition, one cannot even respond to any email from this staff member as it returns a message that the “Hirsch domain cannot be found”! Really? I would appreciate a call from someone who knows how to deal with customers to resolve this matter please. I returned the item to your fourways store.
0 replies
12 months ago
Do I have the flights that I paid for or don’t I….?
I always admired Richard Branson and he’s achievements and decided to book flights through Smart Fares with Virgin Atlantic. Big mistake. Firstly, I selected a route, option to change my flight, option to select an aisle seat etc. and paid the specified fare which I found was astronomical. I received a call from Smart Fares telling me that the flights were not available and after trying to make out what this person was saying as he could barely speak English, I accepted an itinerary only to find that all the other items that I had selected and that were included in the price were s****ped and the amounts added to the fare. I was most disappointed and tried to resolve this with them but unfortunately, they were of zero assistance and I just got the run round. Now I’m receiving “changes in itinerary” emails almost weekly. I’m starting to wonder if I will ever be able to return from my trip as one day I’m flying to Atlanta, the next to Salt Lake City; then I have a short layover and it changes to a long one. Then I’m flying from Atlanta direct to Johannesburg and a week later, I return via London. This is unacceptable and one cannot plan one’s trip or getting to airports etc. if things change all the time. Could someone kindly look into this and give me a call so that I can understand what’s going on and how this works? I find it unprofessional and highly disappointing considering the name and brand. What is going on? These are my booking numbers: Flight reservation code: 104168 Virgin Airline confirmation no.: *DH6Z9L # Delta Air Lines: *H2EUI13 Ticket number: 9327231977406-407. I would appreciate clarification and an explanation regarding my concerns and confusion. Many thanks Maria Grazia Valenti
0 replies
12 months ago
Held responsible for damage to a hubcap that I did not do.
I hired a car in CT recently. I was handed a form and told that I was to take pictures of any other issues that I noticed on the vehicle which I did. There was nobody to check the car out so I got into it and left. On returning the vehicle, I was told and shown that there was damage to the front left hubcap. I had not noticed or looked at the tyres when I had collected the car and stated that I did not do this damage. I have now been charged almost R2000 for the hubcap which is ludicrous. I called Suzuki and these items do not cost more than R700. How is this allowed or possible? I could still accept paying for the item but why should I pay R2000 with no email, invoice, letter or other communication advising this amount or how it is made up. Shocking service as they should have had a staff member go through the checklist as well as the car to verify that they had not missed the damage when it was last checked. My partner and I have used them frequently but this will definitely not be the case going forward. How can it be permitted that cars are not physically checked out by a staff member where all the checkboxes are covered and one can see if there is additional damage that was not picked up?
0 replies
16 months ago
Assistance required from Computershare
Hello, about 3 years ago, I received an email that you had moved to London and that I needed to re-register as a shareholder. I tried for months and even your staff at the Call Centre could not assist. I was left without an answer regarding what to do. They could not find my numbers on your new system. Subsequently, I have not received any dividends for the past 3 years. My daughter tried to contact you on my behalf and was also unable to resolve this matter. I admit for being at fault and not contacting you for a long time but life happens and one forgets. Can someone who has the authority to assist kindly respond to this query so that this matter can be resolved? Many thanks MG Valenti I would greatly appreciate it if someone who can assist would all be so that this
112 replies
16 months ago
Unable to cancel a prepaid card
Dear Visa I realised 3 months ago that I had a prepaid card that expired sometime ago and where I have a credit balance. After visiting 3 Nedbank branches, waiting in queues and trying to explain what I needed, I was referred to the Call Centre. I have made numerous calls and have been transferred from pillar to post but nobody has been able to assist me there either. Very frustrating to say the least. All I want to do is transfer the credit balance to a current account and cancel this card. Please advise if this is impossible or whether someone can assist me please. Thank you MG Valenti
0 replies
24 months ago
Internet unavailable
Hello MWeb As a long term and loyal customer (15 years+), it saddens me to send this email. I have tried to obtain help via your call centre, tried to log into your website on various occasions, tried to register as a customer and have not been successful with any of these attempts. I am now at a point where I decided to contact you on this platform and see if I get any assistance as I have run out of options. I have never experienced problems of this nature since joining up with MWeb and if you cant assist me, kindly let me know so that I can find an ISP who can and will. Its been more than 1 month that although my fibre connection is up and running, I do not have internet. I continually unplug the wiring and get the device started again but it might work sometimes for a limited time and then drops again. I am about to start working and wont be able to due to this situation. I am now using a Huawei ****el and have had to buy data from MTN so that I can use the internet in my home. Sad. The last call I made to your support people, I asked if a technician could come out to assist and that I was prepared to pay for the callout. I received no response although I was told that the problem was on the MWeb side and that it had been fixed. I dont know if its the router or other but someone needs to have a look. Can a customer services manager kindly contact me so that we can resolve this issue before I cancel the subscription. I've tried everything now and am not going to waste any more of my time or money on support calls that do not resolve the problem. Thanking
0 replies
35 months ago
Cancer is excluded from OM Medical Benefit Schedule on Flexidowment (medical)!
Dear Flexidowment Medical I have had this policy for as long as I can remember. Recently, I had breast cancer for which I had surgery and am soon commencing with treatment. My financial advisor encouraged me to send through all my bills and fill in a claims form. Yesterday, I received a letter through my broker stating that the “procedures I underwent are not listed in the Medical Benefit schedule”. I cannot see how the removal of cancerous tissue/cancer is is not listed. The worst and offensive part of the letter is that I received a small sum as “a gesture of goodwill”. This is a shame and unacceptable. Besides this policy, I have been with OM for a number of years and would never have expected a response like this from you! Secondly, I had the same procedure in January 2021 for breast cancer and when I submitted a claim, this procedure was listed on your benefit schedule. How could this have changed? I would like to request that someone who knows what a dreaded disease is has a look at this claim and sends me a response together with the list of illnesses on your Medical Benefit Schedule. I would be most surprised if it cannot be found. I will be taking this matter to the ombudsman as I find it unfair as well as questionable. Very disappointing and a poor show from an organisation that I have supported for so many years.
53 replies
41 months ago
Absolutely appalling
I would give them a zero if I could. Marketing accommodation like Melsetters in Bloemfontein. There was no water for the entire time that I was there and after driving for 5hrs. I could not shower until I arrived in Beaufort West the following day. The, rooms smelt like smoke, there were teenage guests who made a big racket until late at night and I found dog excrements in my room. Above that, there was no electricity and the owners/managers did not even offer a flask of boiling water to make a cup of tea. If people want to be in the hospitality industry they must invest in the basics such as providing power and above all, water if they want to charge almost R700 per night. I sent them feedback and nobody has had the decency to call me or offer me a refund. Shocking!!
132 replies
53 months ago
Incorrect advice provided on Paint and information withheld regarding another product that I could have bought that is the same colour that I had before. An expensive exercise!
I went into the Sunninghill store to purchase some paint. When I asked the assistance for Plascon Double Velvet Cloud White, he stated that this colour had been discontinued. I was coherced Ito buying a Dulux product that doesn’t come close to resembling the colour on my walls as they said that they do not accept returns for paint that has mixed up. Unfortunately, the paint ultimately did noteven come close to the colour I chose on the colour card. So, after paying R1800 for the paint, I will need to repaint as this colour is not what I wanted. Can we please get professional and knowledgeable assistance from your store staff? In this case, it was pretty obvious that he was pushing me to buy a Dulux product. Later I was told that we must not look at the colour cards as they do not represent the actual colour. No sample was available for the Dulux paint that I bought and it turned a blue colour. I also spent 2 hrs in the store waiting for paint to be mixed on day 1 and 2 days later, another 2 hours talking to the manager and repeating myself over and over again. Result: I will have to repaint my downstairs area as the colour that I had on my walls IS AVAILABLE from Plascon resellers. This is not the way to keep your clients and I will go elsewhere for the paint and painting supplies when I paint upstairs.
0 replies
53 months ago
Failure to reimburse money owed to me for an extra payment for a weekend away in Bela Bela
One would never expect that people would not reimburse a customer for an additional R1100 that she requested that I pay to confirm the accommodation I had booked for a weekend when the full amount had already been paid to Afristay, the website through which this was booked. She does not answer calls, she doesn’t answer WhatsApp’s and to date, she has provided one excuse after another, including the fact that the payment was made into my account on Monday, 29th and that it takes 3 days to reflect in my account. It’s now 5 days later and still nothing. This is not only theft but highly unethical and unprofessional. I was hoping that it would be resolved but unfortunately, I have had to go to the Police Station and lay a charge. I would suggest extreme caution when dealing with this person. Sadly, I have received zero support from Afristay in resolving this although the booking was done through them. I fail to understand the setup where people pay a deposit to Afristay and the remainder goes into a strangers account who in this case was someone that was not to be trusted.
0 replies
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