NM
Nina M
Active since Jun 2021
3
Reviews
0
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Reviews
3 reviews18 months ago
Check your bike after you service it at a Specialized Concept Store, you could end up in hospital.
I nearly had a big crash, due to West Rand Cycles, as Specialized Concept store, not doing their due diligence whilst assessing and cleaning my bottom bracket. I took it in for a sound in the BB. When I collected it, they mentioned they had cleaned it, nothing else was wrong. The next day I went for a ride, 10km in, my front bottom ring had come off and gotten stuck. I had to stop, luckily I had just completed a downhill and the road had started leveling out. The ring that normally has 4 s crews, only had 1 loose *****. The ring has damaged my frame and sc****d a chunk out of my BB area. I took it back requesting a carbon fix, but they took the cheap way out and just used epoxy to fill the gap. I requested a guarantee/warranty of the work as they did not fix it properly with a carbon repair. This was agreed upon by West Rand Cycles on Whatsapp. To this day I have still not received a proper guarantee/warranty on the workmanship. On top of this, I did 2 Retul set ups with them on my MTB and Road bikes. Firstly the digital foot and sit bone measurement system was not working. So it ended up being measured manually. It took them over a month and a bit to send me the assessment on mail, but without the bike set up Zin. I have no idea what my bike measurements are. In the past I have had many bicycles set ups and always left with something in my inbox regarding how my bike was set up. I have emailed and messaged them, with no response. Is this how Specialized concept stores are treating customers these days? It is quite shocking to see how such a big, well known brand can be so negligent, especially with all the crashes and death that happen in this sport we love so much.
0 replies
18 months ago
If you want your bike to fall apart use West Rand Cycles/Specialized Concept Store
I nearly had a big crash, due to West Rand Cycles not doing their due diligence whilst assessing and cleaning my bottom bracket. I took it in for a sound in the BB. When I collected it, they mentioned they had cleaned it, nothing else was wrong. The next day I went for a ride, 10km in, my front bottom ring had come off and gotten stuck. I had to stop, luckily I had just completed a downhill and the road had started leveling out. The ring that normally has 4 crews, only had I loose *****. The ring has damaged my frame and sc****d a chunk out of my BB area. I took it back requesting a carbon fix, but they took the cheap way and just used epoxy to filled the gap. I requested a guarantee/warranty of the work as they did not fix it properly with a carbon repair. This was agreed upon by West Rand Cycles on Whatsapp. To this day I have still not received a proper guarantee/warranty on the workmanship. On top of this, I did 2 Retul set ups with them on my MTB and Road bikes. Firstly the digital foot and sit bone measurement system was not working. So it ended up being measured manually. It took them over a month and a bit to send me the assessment on mail, but I without the bike set up Zin. I have no idea what my bike measurements are. In the past I have had many bicycles set ups and always left with something in my inbox regarding how my bike was set up. I have emailed and message them, with no response. Is this how Specialized concept stores are treating customers these days? Or is this Eben Venter the owners way?
0 replies
59 months ago
Smeg stained sink - no service assistance
I am so disappointed with Smeg. I bought a sink in January that stained immediately at first use. I reported this and after having to buy their paste x for R270 and using it on the sink first before anyone would come to the house to investigate the sink. That did not work, so they sent a technician, who also could not get the stains out withthe same paste and more products. By this time Smeg had received 3 sets of photo's of the stained sink and nothing happened. I then follow up again, and they then wanted to send another technician out, who was going to use paste x once again. Why do you need to come twice to see a sink that is stained? I have done what you asked. Bought an expensive cleaning product. Used it. Your technician came and used it. My cleaning lady since then uses it and the stain is still there. It is more than 3 months that I have reported this and no one has helped me or gotten back to me! I have requested a replacement and have recieved no response from Sean, Daryl Ingle, Zanelle Scheepers or Nishelle. The service is shocking. No one is getting back to me.
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