JS
James S
Active since Jun 2021
2
Reviews
0
Industries
Reviews
2 reviews59 months ago
Exceptional and rare service
Reinette Combrink handled our claim in the most professional manner I have ever experienced. Unfortunately, upon commencing work, the appointed contractor realised that the damage to our roof was much more extensive than the visual assessment could have anticipated. Dialdirect paid us out a settlement value and later sent us a gift, expressing their heartfelt thoughts because we had been through so much. We are rarely impressed and have to acknowledge that this was a unique experience being made to feel that "the customer comes first" - a motto that Dialdirect really seems to embody. We will always patronise this company. James & Leigh Sheppard
53 replies
59 months ago
Caprica Solar does not run a good business at all
Terrible experience - Highly recommend NOT using Caprica Solar's services. I paid the R400 assessment fee, received a call saying my inverter was fine - fully operational and that only the batteries needed replacement. Returned to the shop and met Asher (owner?) with whom I'd been communicating telephonically. Would like to collect; see the inverter functioning and purchase new batteries. The only way that Asher could show me my working inverter was to strip another similar inverter and use its parts. By no stretch of the imagination a fully functional inverter! I expressed my disdain and my opinion that I had not received value for money as far as an inverter assessment was concerned. I thought that Asher offering me the faulty board would be an amicable solution for the embarrassing situation - instead it was pointed out that I suffer from white privilege. Asher requested to film the incident to which I gladly agreed - but instead of discussing the merits of good business practice under a healthy capitalist backdrop, I was merely goaded into participating in a racial debate. Not letting the person you're filming get a word in edgeways does not make for effective entrapment. I drive 50+km to collect a fully functional inverter, only it wasn't functional at all, express dissatisfaction, offer a compromise - only to get racially slurred, threatened by social media and basically run out of his shop by cell-point: what a truly wonderful experience. That aside - Caprica Solar is not run well at all. The website is impressive enough, but clearly very poor business practice; no idea of the need of working capital or any real investment for that matter. Shop looking awful, stripped equipment everywhere and no stock is typical of a business that has every last cent stripped to support a "beyond-his-means" lifestyle with no thought to growth or sustainability. Do not patronise Caprica Solar - the business is going nowhere.
0 replies
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