CS
Caprica Solar
Claimed Business
CS
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJG
Jonathan G
1 reviews | Active since Jan 2020
26 Nov 2022, 15:52
Surprisingly good service and value!
Seeing a proliferation of online solar retailers in South Africa, and the often disappointing/dismal reviews by others when interacting with this emerging sector, I was extremely skeptical when I saw a product (Solarwise 24v lithium battery module) being offered by Caprica Solar that was over R3000 cheaper than many other competitors. However, I was floored when, after making a credit card payment, I received efficient and prompt communication that my order was being processed and would be ready for delivery soon. Three days later, the product arrived, all the while being kept up to date with the order process. I'm super impressed with the service and economy of the company, and hope that it continues so that others can benefit from it. Thank you!
Helpful (0)
|Replies (0)JG
Jonathan G
1 reviews | Active since Jan 2020
26 Nov 2022, 15:52
Surprisingly good service and value!
Seeing a proliferation of online solar retailers in South Africa, and the often disappointing/dismal reviews by others when interacting with this emerging sector, I was extremely skeptical when I saw a product (Solarwise 24v lithium battery module) being offered by Caprica Solar that was over R3000 cheaper than many other competitors. However, I was floored when, after making a credit card payment, I received efficient and prompt communication that my order was being processed and would be ready for delivery soon. Three days later, the product arrived, all the while being kept up to date with the order process. I'm super impressed with the service and economy of the company, and hope that it continues so that others can benefit from it. Thank you!
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WS
Wendy S
1 reviews | Active since Jan 2020
12 Apr 2022, 11:47
Caprica Solar Randburg - Shocking service
Absolutely shocking service. Inverter was fixed and installed, and they received payment over a month ago. The inverter did not work, and numerous appointments were made, but the technician never pitched up nor did they have the decency to advise that they are not coming or why. Last week the inverter caused us to not be able to use the toaster, microwave, hairdryer ect and I had to purchase a heavy-duty extension to enable me to get electricity from a neighbour. I called the company and i was advised that they will come out on Friday, then Friday became Monday (and obviously no one came) and now on Tuesday I get told they don't have vehicles available, and the manager is missing in action?? Can the manager not use his personal car to bring the technician here? I have asked for the manager to call me, and surprise this has not happened. Wish i could get the service that other people have received.
Helpful (0)
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Wendy S
1 reviews | Active since Jan 2020
12 Apr 2022, 11:47
Caprica Solar Randburg - Shocking service
Absolutely shocking service. Inverter was fixed and installed, and they received payment over a month ago. The inverter did not work, and numerous appointments were made, but the technician never pitched up nor did they have the decency to advise that they are not coming or why. Last week the inverter caused us to not be able to use the toaster, microwave, hairdryer ect and I had to purchase a heavy-duty extension to enable me to get electricity from a neighbour. I called the company and i was advised that they will come out on Friday, then Friday became Monday (and obviously no one came) and now on Tuesday I get told they don't have vehicles available, and the manager is missing in action?? Can the manager not use his personal car to bring the technician here? I have asked for the manager to call me, and surprise this has not happened. Wish i could get the service that other people have received.
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Replies (0)SJ
JS
James S
1 reviews | Active since Jan 2020
19 Jun 2021, 09:51
Caprica Solar does not run a good business at all
Terrible experience - Highly recommend NOT using Caprica Solar's services. I paid the R400 assessment fee, received a call saying my inverter was fine - fully operational and that only the batteries needed replacement. Returned to the shop and met Asher (owner?) with whom I'd been communicating telephonically. Would like to collect; see the inverter functioning and purchase new batteries. The only way that Asher could show me my working inverter was to strip another similar inverter and use its parts. By no stretch of the imagination a fully functional inverter! I expressed my disdain and my opinion that I had not received value for money as far as an inverter assessment was concerned. I thought that Asher offering me the faulty board would be an amicable solution for the embarrassing situation - instead it was pointed out that I suffer from white privilege. Asher requested to film the incident to which I gladly agreed - but instead of discussing the merits of good business practice under a healthy capitalist backdrop, I was merely goaded into participating in a racial debate. Not letting the person you're filming get a word in edgeways does not make for effective entrapment. I drive 50+km to collect a fully functional inverter, only it wasn't functional at all, express dissatisfaction, offer a compromise - only to get racially slurred, threatened by social media and basically run out of his shop by cell-point: what a truly wonderful experience. That aside - Caprica Solar is not run well at all. The website is impressive enough, but clearly very poor business practice; no idea of the need of working capital or any real investment for that matter. Shop looking awful, stripped equipment everywhere and no stock is typical of a business that has every last cent stripped to support a "beyond-his-means" lifestyle with no thought to growth or sustainability. Do not patronise Caprica Solar - the business is going nowhere.
Helpful (0)
|Replies (0)JS
James S
1 reviews | Active since Jan 2020
19 Jun 2021, 09:51
Caprica Solar does not run a good business at all
Terrible experience - Highly recommend NOT using Caprica Solar's services. I paid the R400 assessment fee, received a call saying my inverter was fine - fully operational and that only the batteries needed replacement. Returned to the shop and met Asher (owner?) with whom I'd been communicating telephonically. Would like to collect; see the inverter functioning and purchase new batteries. The only way that Asher could show me my working inverter was to strip another similar inverter and use its parts. By no stretch of the imagination a fully functional inverter! I expressed my disdain and my opinion that I had not received value for money as far as an inverter assessment was concerned. I thought that Asher offering me the faulty board would be an amicable solution for the embarrassing situation - instead it was pointed out that I suffer from white privilege. Asher requested to film the incident to which I gladly agreed - but instead of discussing the merits of good business practice under a healthy capitalist backdrop, I was merely goaded into participating in a racial debate. Not letting the person you're filming get a word in edgeways does not make for effective entrapment. I drive 50+km to collect a fully functional inverter, only it wasn't functional at all, express dissatisfaction, offer a compromise - only to get racially slurred, threatened by social media and basically run out of his shop by cell-point: what a truly wonderful experience. That aside - Caprica Solar is not run well at all. The website is impressive enough, but clearly very poor business practice; no idea of the need of working capital or any real investment for that matter. Shop looking awful, stripped equipment everywhere and no stock is typical of a business that has every last cent stripped to support a "beyond-his-means" lifestyle with no thought to growth or sustainability. Do not patronise Caprica Solar - the business is going nowhere.
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Replies (0)