Active since Oct 2016
7
Reviews
0
Industries
Reviews
7 reviews36 months ago
Went the extra mile.
Great service thus far, had stock within 48 hours of ordering and payment made, they even rep**** on a public holiday and made special delivery arrangements to keep our project on-time. Was a bit sceptic with initial reviews, but as for myself cannot complain.
0 replies
39 months ago
Take ownership
Would give a negative number if possible, their agents do not understand basic technical terms, nor do they take any responsibility, they play pass the buck to the next random dept. when I asked for a specific dept. and reaching totally different one, the next agent having zero idea of any reference number or who pushed the call through, what a joke of call centre management system - zero accountability, if the issue is complex let me rather pass it on
0 replies
42 months ago
Impressive turnaround
Very good experience, they kept me up to date and did not hesitate to go the extra mile.
0 replies
70 months ago
Worst Online Presence ever
Worst online presence EVER, from the 2 numbers called and the forwarded calls, to the secure chat, which was of even less use, to a system with dual addresses, even though they have my home loan and listed as residential all the way to eventually being able to get to a consultant, receiving an SMS that my number was changed on their systems and yet when I have to authenticate it still uses the old number. Really disappointed that a bank priding themselves on their "easy-to-use" systems and remote capability has so many flaws, issues, loopholes and catch-22 situations from which there seems to be no escape. Pathetic
53 replies
84 months ago
Vodacom - worst service and system EVER
Issue started in last year June, went overseas, got overcharged for data, even though I called Vodacom and they assured me it would go off from the bundle that was bought, there they admitted (after a HUGE battle) it was a fault on their side and refunded me, I warned them at the same time I am going out of country again in August and was again assured don't worry sir, won't happen again. Surprise surpriseas it again happened, I refused payment and told them to only contact me via email, made several attempts to sort it out from my side, to no avail, each time a new person swears THEY will handle it, only to disappear on me or best yet reply to me via email with a "do-not-reply" email, went to the Vodacom store to get it sorted and the first time had no effect at all, same as with the dissappearing act over the phone, the second time round I was utterly angry with Vodacom and told the technician about the whole history, he was powerless to assist as the shops have no real purpose it would seem other than to sell, sell, sell, ****** the system bugs that they could fix in the past. When he phoned Vodacom call centers you could even see the frustration on his face after they failed to help him, just as they did me. Now Vodacom has wrecked my payment history, which was perfect up and untill I drew a line and refused to pay since they cared nothing for service delivery, and they deleted my number, I was attempting to port out to MTN and was promised that the number will not be withheld, they even told me no request was made from Vodacom port department when I phoned, and yet MTN could not only provide me with proof that they did attempt the port (PORTID was given) they could also tell me the error code. So Vodacom has no clue what they are doing, how it affects other departments or even have the slightest inclination to assist. All the while I have been blacklisted, bad mouthed and told that I am in arrears when they cannot seem to even do simple math and fix the same damn issues that I warned them will happen again, even their "associates" they use to handle these cases that I was handed over to could not located my file as it was in Durban, yet the number Vodacom gave me was for JHB. This is by far the worst level of service delivery and customer handling I have ever experienced, the funniest of which is that this is the 3rd incident with Vodacom, I guess I'm the ***** for staying with them this long.
336 replies
90 months ago
Vodacom - worse than Eskom currently
If it was possible to rate negative stars I would decrease to the worst level possible, I have confirmations on service agents confirming one thing and on the other have people say that won't be possible, worst of all I have to analyze my tax invoice manually since the system that should pick up changes and I was promised won't cause the same issue, just did the same thing, then to worsen matters I agreed to go through it manually and asked time to do it and now since in arrears have been cut off before I have had time to complete investigating, the comment made is "We will warn you before cut off" and yet the SMS stating you were cut off came through a half hour after already cut off, then conveniently the persons capable to assist "Weren't available at the time", leaving me stranded with no access to a data bundle that was bought before being cut off and even worse stuck without data to run my GPS so ended up physically stranded, then the worst of all was after being promised twice notes were added and I will be contacted by their "back office" to investigate, I got a "DO-NOT-REPLY" email stating the matter is resolved, to which I had no way of saying hell no, this matter is not fixed, I got an SMS stating the same, but surprise, surprise being cut off I cannot reply, seems convenient, lets waste the clients time 4x have him explain it to different people and just be overall completely incompitent. This is the worst customer experience I have EVER heard of/witnessed, even worse than ESKOM currently. I will move my number and NEVER use this company again, no matter what they do next.
105 replies
115 months ago
Over 6 years of being a client and when you need actuall support, they fail misrably...
<p>I was contacted to update my phone as my previous contract was due for one, yet after I upgraded it seems I went from loyal customer to just another number, the paperwork was incorrectly handled by Vodacom employees and as a result it reflected that I owed them money, when in fact I am a regular, paying customer, not once having had an issue in 6 years.</p> <p> </p> <p>After contacting their collections department, the consultant told met they will fix the issue at hand, this happened about 3x before finally the one consultant realized the matter will have to be escalated. I got in contact with a Morena, a "Supervisor" at the department and he assured me that he will look into the case and the services cut-off, will be sorted out.</p> <p> </p> <p>Sure enough I got connection, after being disconnected for over a week, but to my utter frustration, nothing was sorted out and the problem of being cut-off re-occured. Each time Vodacom is prompt in sending an SMS or idiotic voice message, telling me to pay up, but then no referrence number or actual fix is suggested, other than to pay up, this after I even payed an "overdue" ammount which was more than the initial agreed upon ammount.</p> <p> </p> <p>When I got fed up and tracked down Morena, his reply was simply that he did lodge an investigation, but has yet to hear of results, yet here I sit, the furious client, with an incompetent company of money hungry sharks demanding payment or else and to top it all off, having no function for a useless disconnected phone.</p> <p> </p> <p>I have had less time being connected that disconnected since the upgrade and where I once enplored users to use Vodacom, I have seen how much they "care" and what their promises mean of "sure, we will call you back and email you the results"</p>
266 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)