DP
Danelle P
Active since Jun 2021
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
Bad Service from Head Office - Mismatched pairs from stores
I have purchased a pair of Adidas Sneakers that had a factory fault and also mismatched pair from different batches. I have sent an email and they are not willing to find me a replacement pair and send it to my nearest store. Adidas is not a cheap brand and I cannot pay for mismatched sneakers with issues. It should not be my responsibility to phone from store to store to find a replacement. I am not willing to take another style and would rather take a refund. I can be contacted in the email submitted to your support.
106 replies
10 months ago
Bad Service
I have a problem with Adidas Sneakers bought at a reseller of Adidas. I have exhausted avenues to resolve a mismatch issue on the sneaker with the reseller and have been trying to get hold of Adidas to no avail. They simply do not answer their phone or reply to emails. I can be contacted on the email and number provided in the email sent.
0 replies
25 months ago
I was helped by the ...
I was helped by the experience salesman wbo was patient fof us he name is Given Moremi at We buy cars in Germiston branch
53 replies
59 months ago
Poor Aftersales Service
I initially was looking for an industrial machine that does both straight stitch and zig-zag. As I was new to industrial sewing machines, I had a lot of questions and queried various machines. I queried this with Pro Sewing via Whatsapp. I then about a week later stopped at Elna West Rand. Again when I asked for a price on the zig-zag machines, I was informed that Danie from Pro Sewing says that I will do better with a straight stitch. I told her what I wanted to do and she said that she will rather get Danie to call me. Danie called me and I explained what my products would be...Fluffy blankets, bags etc. He advised that the straight stitch is what I must go for. I then chose the A2. The Louise from Elna said that because I am only 3km from her shop, they will deliver directly to me, and Danie agreed. This was great and I was thankful and it seemed that they go the extra mile. That was until I started my first 2 projects and the machine was not able to work with the materials. I joined groups and did extensive research after which it became apparent that I should have been advised to take a walking foot machine. I then contacted Danie from Pro-sewing and asked for a quote for a walking foot. Which I received and he said I must take some of my materials and go test it at Elna West Rand. It was able to handle the material better and I asked them to swap out the machine for H2 which Elna delivered to me. This is when the problems started. I was suddenly requested to pay in more that the price I was quoted for and then was informed that they should have charged for delivery etc. I don't think if they offer to deliver for free, they can come to you afterwards and request payment. But this is not the biggest problem. When I started using the machine with the hand crank, I could hear a funny clucking sound and noticed the Needle bar alignment looked off. I contacted them and requested that they come and check if it was setup correctly by them as I don't think it should do this. I was then informed that I will have to pay a call out fee on a brand new machine delivered with an issue. This does not make sense to me as they should be setup correctly when put together. As with any person, one expects a new product to work and not to have faults. I decided that I will continue using the machine as is, if it breaks, I will make use of the warranty as I am not prepared to carry more expenses on a brand new machine. I love the Jack product but would not recommend Pro Sewing as their after sales service is not up to standard. For this reason, I would rather look at another supplier that provides accurate advice and that has good aftersales service.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)