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Tim A
Active since Jun 2021
2
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2 reviews20 months ago
Jetpets International out of business. Do not do business with Jetpets Worldwide
Please be aware Jetpets International is out of business. We paid a deposit in June 2024 for our pet to be transported to Europe in October. We read end of June that SA Relocations was out of business (see HP for reviews). Jetpets is part of the same group of companies as SA Relocations is. We notified our contact persons at Jetpets if they were ok. It was after several emails we found out that Jetpets started to reply our emails with a different email account (Jetpets WorldWide). Without our consent and without pro-active communication from their side, we had to find out ourselves that JetPets International was taken over by JetPets Worldwide. Communication had been suboptimal. Our previous signed documents, registration documents, statements and a deposit payment have disappeared from their end. On top of that the quotation became 10% more expensive withour clear reasons. The service quality since the takeover has not met the standards promised, leading to significant concerns (afterall we are transporting our pets). Given these circumstances, we formally requested a refund of the deposit paid by us. The significant deviation in service quality, lost documents, vague reasons for a changing quote, and the lack of prior approval for the new company’s involvement necessitate this request. Until date they went silent on us.
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58 months ago
Do not order from them. Scammers
I placed an order in May. There are no clear lead times on the website. I was told that the lead time would take 20 business days. After 10 business days I received my order. I was quite happy with the service so far. However, the pedestal I ordered did not fit and I tried to return it. They hardly answer emails or phone calls. I decided to drop off the item myself at their warehouse. I am chasing this company for more than 2 weeks to get a response when I can receive my refund. They went silent on me. There is a reason why this company does not have any reviews online.....be very careful with Meemoo
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