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Morwa L

Active since Sep 2009

3

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3 reviews

9 months ago

Appaling service from Jade and Luke

I purchased TAMA HV5WN IRON COBRA 600 HARDWARE KIT equipment on the 16th October 2025 order ***. I waited to the delivery to take place within 48 hours and nothing came forth. I called the store and they referred me to Luke who promised to get back to me after checking the status of the order. He never did and after two days I called him and he said they don`t have stock and will propose something cheaper and I did not accept the offer. He then said he will follow up with the supplier and revert back to me I waited for another two days and he never called me and I called him and he was not available. He returned my call and said the supplier does not have stock. He suggested that they will build a new hardware which will take a week or so and will let me know once ready. It`s been two solid weeks and no feedback provided. I called back the store and I could not find Luke and never returned my calls. I called the store on the 15th and was advised that Luke is off I then asked to speak with the manager Jade who was busy and he offered that he will call me back. I never received the call and I called him on Monday and he did not have the details but he promised to call me back which he never did. I called him back on the 18th and was very dissapointed as he never recalled our conversation and did nothing about it . He promised to revert back to me and he never did, I called ce store and left the meeting but to date as I write this query no one has called me

0 replies

10 months ago

Empty Promises and dishonesty

I was over charged and was promised refund over 7 weeks, I have spoken with the owner but to date she hasn’t fulfilled her promises. Please help

0 replies

FNB (First National Bank)

14 months ago

Shocking Poor service FNB

I opened my account online on 9th May, and the new card was delivered on the 15th. Upon collection I intended to transact, but I was told that my account was not verified. I made a follow up on the same date and they said the no one worked on the documents as yet. Its been back and forth after sending the documents they keep on asking the same documents. I have been waiting to speak with the manager and was told that management only call customers between 24-48 hours. What a ****py service never heard of such in my life. Its been 3 and half weeks waiting for the manager to call me, and my frustration is that each time you call the call centre, you start the queue from the beginning. There is no sense of customer-centric or sense of urgency from the managers. I called them every day last week, but no one is getting back to me. They keep asking for the same documents I sent, and it's like no one is reading the emails What appalling customer service I received from FNB. I thought they are more advanced in technology, I cannot believe that it can take more than 3 weeks to have a business account opened.

2 replies

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1 Star

3 (100%)

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