Nichóll Walters's Profile | Hellopeter

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Nichóll Walters

Active since Jul 2021

2

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2 reviews

3 months ago

3 weeks to repair a bumper and really BAD service!

I would NOT recommend N4 Autocraft based on my recent experience. I was first contacted on 14 April to say that the repair had been authorised by the insurance company. On 17 April, a book in date was finalised, and I received the booking confirmation on 24 April. My car was taken in on 28 April. That same day, I received a message saying the car was in the stripping bay. After that, I only received another update on 11 May, saying the car was in the paint preparation bay and ready for painting. No proper communication followed after this. My husband had to keep following up to find out when the car would be ready. The insurance company also started following up. On 19 May, I received a confused and panicked call from reception, where the lady said she had phoned the wrong person. I finally collected my car on 20 May. Three days later, on 23 May, my car stopped running while I was driving out of our complex. The battery was completely flat. When we opened the bonnet to jump-start the car, we found that two covers in the engine area were missing. We also noticed visible running paint on the repair work. So after THREE weeks to repair a bumper, I received my car back with missing parts, a flat battery, poor communication and paintwork that was not up to standard. I have had a similar repair done by another panel beater before, including a bumper repair and front light replacement, and it was completed within a week. The service I received from N4 Autocraft was unacceptable. I will NOT recommend them to anyone in Pretoria or anywhere else in South Africa. If I could give a zero-star rating, I would. Think carefully before taking your vehicle to them. If a bumper repair takes three weeks and still comes back with missing parts and visible paint defects, I would be very concerned about how long a larger repair would take.

0 replies

Momentum Insure

61 months ago

Momentum Insure

I was assisted by Dipuo Boshoga when I phoned to put in a claim for my motor vehicle. Dipuo was friendly, professional and explained everything in detail that made the claiming process really easy. A fast and efficient service was provided and I will highly recommend Momentum Insure, as well as Dipuo, for their excellent client services.

1 reply

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