CH
clarence H
Active since Jul 2021
2
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Reviews
2 reviews52 months ago
CARELESS AND COMPLETE DISREGARD TO YOUR PACKAGES
I used their service for a collection and delivery of a package from JHB to Cape Town after a recommendation from the supplier. To protect myself i opted for insurance on the package. After a few emails back and forth XOC refused to insure the package due to the unit not being boxed. As the unit was a considerable size it could not be boxed. Never the less i went ahead with the delivery as the supplier had informed me that they had shipped a few units for them without any issues. I received my package completely damaged and dragged by the courier companies staff as it was to heavy for a single person to carry. The bag that the package was in was ripped to shreds with holes and cuts everywhere. After advising the courier company on the issue they requested pictures and that was the last i heard from them. WARNING TO EVERYONE!!! IF YOU WANT YOUR PARCEL TO ARRIVE IN ONE PIECE DO NOT USE THEIR SERVICE!!!!
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58 months ago
Service agents lies about re connection and no customer support
So my fibre connection was disconnected due to an overdue account. Not being informed of the amount due i quickly made the payment through the Telkom app which should have reflected immediately with Telkom after their new payment system was upgraded last year. To my surprise after calling their customer support i was informed by the 1st service agent that on his side the line shows un suspended but on the billing side it was suspended. Having being put on hold 3 times during the call i was informed that he would correct this as he had seen my payment and i would receive a call back in 30 minutes. 2 hrs later i called them up again. This time the service agent Mr Kagaeo Phene directly told me that what he could see was that the account was still suspended and that the 1st agent had lied to me. I then requested to speak to someone in the back office at re connections regarding my payment. Mr Phene connected me to his team leader to explain why it takes 24 to 48 hrs for re connection even though payment was made through their portal. Lots of questions back and forth and i was told that all the service agents could do was send an email to the re connection department asking them to check for the payment. At this time i was told that i would be cc'd in the email. Second lie for the day from their service agents but now from the team leader. 24 hrs later i received an email from the team leader informing me that the line has been reconnected. 3rd lie !!! I then rebooted the router to check and to no surprise the service was still down. Requested a call back from Telkom and by the time their office hrs closed i had still not received any call back. Has anyone else received this type of service from Telkom??? Team leaders name is Samantha Banda.
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1 Star
2 (100%)