Active since Jul 2021
In my opinion this is one of a few businesses where everyone is on the same page. The service level standard/turn around time is high up there. And one actually takes time to call you back to provide technical support. I say they set the benchmark! Please share your secret
The experience with Supersonic has unfortunately been unpleasent. It appears one always needs to call for any progress to actually happen. Well, progress is a relative term I guess if what then transpired (or should I say did NOT transpire) is fit in the "progress" category. Eventually, despite being promised that I would be contacted for an appointment, non of this has materialised. What ever happened to "under promise, over deliver". Maybe they should set a realistic SLA (by their standards) If the service levels are this extreamly poor to onboard a client, how much worse does it get then to be serviced once one has actually gone through with this disastrous onboarding? Not so Supersonic experience