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Crispen C
Active since Jul 2021
2
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2 reviews57 months ago
Service level benchmark!
In my opinion this is one of a few businesses where everyone is on the same page. The service level standard/turn around time is high up there. And one actually takes time to call you back to provide technical support. I say they set the benchmark! Please share your secret
0 replies
57 months ago
Poor onboading
The experience with Supersonic has unfortunately been unpleasent. It appears one always needs to call for any progress to actually happen. Well, progress is a relative term I guess if what then transpired (or should I say did NOT transpire) is fit in the "progress" category. Eventually, despite being promised that I would be contacted for an appointment, non of this has materialised. What ever happened to "under promise, over deliver". Maybe they should set a realistic SLA (by their standards) If the service levels are this extreamly poor to onboard a client, how much worse does it get then to be serviced once one has actually gone through with this disastrous onboarding? Not so Supersonic experience
159 replies
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1 Star
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