Active since Jul 2021
My experience with Suzuki Menlyn has been extremely frustrating. I called four times, was transferred about twelve times, and several calls were dropped. No employee seemed able to connect me to the correct department to obtain a formal quote. This is the second consecutive poor experience I’ve had with this branch. On a previous occasion, I was quoted roughly R22,000 to repair a driver’s side door lock mechanism—an issue that cost only about R7,000 at Penta Suzuki Centurion Select. It is unacceptable that two branches of the same group provide such vastly different quotes. Overall, both their client service and pricing practices are highly disappointing.
I had a tremendous experience with these guys. Great products and efficient and friendly staff. Very happy customer!
Seriously **** customer service. It took me three day to get hold of a consultant just to check the status of my account. And even when they call back there is nobody relying on the other side. So so disappointed.