SD
Sikhumbuzo D
Active since Jul 2021
2
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0
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Reviews
2 reviews57 months ago
RE: DISPUTE ON REJECTED CLAIM
Dear Sir/ Madam, My name is Sikhumbuzo Peter Dlamini (ID No. 840403597 9083). I was covered with Workerslife/ POPCRU 25 for the funeral policy with my extended family. My uncle (Jeremia Bhekuyise Mpanza: 520704 5662 083) passed away on 18 July 2021, I called POPCRU 25 to get information on how I claim and what to submit. I was sent an email on 19 July 2021 with a list on what was required. - Deceased id copy certified. - Claimants id copy certified. - Death certificate copy certified. - Claimants bank statement - BI 1663 (NOTIFICATION OF DEATH) I submitted everything on 21 July 2021 as listed above. I was called on Friday, 23 July 2021 to be informed that I need to visit the nearest offices because my claim cannot be processed. I buried my uncle on 25 July 2021. I went to the offices in Pretoria on 29 July 2021. I was informed that my claim was declined because I left the SAPS, my premiums were not paid for a few months, etc. My concerns are why POPCRU/ Workerslife continued to deduct premiums from my accounts if my policy had lapsed. I'm only told now that my claim will not be paid out. I need serious intervention in this. Thanks, SP Dlamini 067 946 7585 084 069 3100
0 replies
57 months ago
RE: DISPUTE ON REJECTED CLAIM
Dear Sir/ Madam, My name is Sikhumbuzo Peter Dlamini (ID No. 840403597 9083). I was covered with Workerslife/ POPCRU 25 for the funeral policy with my extended family. My uncle (Jeremia Bhekuyise Mpanza: 520704 5662 083) passed away on 18 July 2021, I called POPCRU 25 to get information on how I claim and what to submit. I was sent an email on 19 July 2021 with a list on what was required. - Deceased id copy certified. - Claimants id copy certified. - Death certificate copy certified. - Claimants bank statement - BI 1663 (NOTIFICATION OF DEATH) I submitted everything on 21 July 2021 as listed above. I was called on Friday, 23 July 2021 to be informed that I need to visit the nearest offices because my claim cannot be processed. I buried my uncle on 25 July 2021. I went to the offices in Pretoria on 29 July 2021. I was informed that my claim was declined because I left the SAPS, my premiums were not paid for a few months, etc. My concerns are why POPCRU/ Workerslife continued to deduct premiums from my accounts if my policy had lapsed. I'm only told now that my claim will not be paid out. I need serious intervention in this. Thanks, SP Dlamini 067 946 7585 084 069 3100
0 replies
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